I'm afraid it will indeed get worse, with 25% of doctors predicted to retire within the next four years, and medical schools not offering enough places to train replacements. Same with nurses, who now have to pay for their fees and spend their time in college, instead of getting paid to undergo training on the wards as we did. In our area we have large numbers of new houses going up with no extra GP surgeries and schools to cope with the residents.
The 'appless' Matt Hancock's focus seems to be on using technology to cure the NHS, instead of focusing on patient safety. He is introducing a new app for smart phones that will in theory allow you to order prescriptions, book appointments, and view your medical record from your phone, available to everyone come July.
Some hopes, surgeries don't have the appointments to make available online, they won't grant you access to your record, apart from medications and allergies, because they don't have the time to redact third party data, and it will only be useful for ordering prescriptions which a lot of surgeries let you do direct online anyway.
I tried to register for the app and it crashed on me.
You have to upload a picture of your passport or driving licence and then record and upload a video of yourself saying a number that they will give you. If the picture on your passport or driving licence doesn't exactly look like you in the video you can't register, and every time you try again, it takes you back to the beginning and you have to put all the information in again. If you dare to click to read the privacy notice when it appears, the same thing happens! After four attempts I gave up, I was getting nowhere.
Reported that to the NHS app support line two weeks ago and I am still waiting for a reply. (though when I mentioned this on Twitter someone from support tweeted me rapidly back and asked me to send him a direct Twitter message, making it look as though they were responsive. I am not putting my personal details on social media, what is the point of a support line if they are not going to use it!)
I can't see it will offer me anything that I don't already have now, I can order online prescriptions, there are no online appointments available, and through Patient Access only medications and allergies are viewable, and all the app does is route me through to Patient Access.
If you want to have a go, the link is here digital.nhs.uk/services/nhs-app