Gransnet forums



(5 Posts)
Anja Wed 05-Jun-19 15:18:54

AIBU? My Karcher hard floor cleaner is kaput after only 3 months. Will they send someone out to look at it?


I’m supposed to return it in a cardboard box. This is quite a large machine and who keeps a box that long?

After a long and quite negative discussion with Karcher, and I kept pointing out that it was their product that had failed me, they eventually agreed to send a box I could use to return their broken machine.

Well here it is! Clearly no one could be bothered to send the right size.

AIBU to expect better from them?

Cold Wed 05-Jun-19 15:38:53

Where did you buy it? Surely your contract is with the retailer unless you bought direct from Karcher?

Cold Wed 05-Jun-19 15:41:50

Here is some information about your rights regarding faulty goods.

Anja Wed 05-Jun-19 18:22:30

Direct from Karcher!

Anja Wed 05-Jun-19 18:23:57

It’s the problem of getting it to them to repair.