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To expect Lidl to replace my torn plastic bag?

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Auntieflo Sat 28-Sept-19 15:02:05

That's a bit mean.
Surely as a gesture of goodwill, they should have replaced it.
Still, like a lot of things, insurances included, the companies seem to be able to wriggle out of 'paying up', when it suits them.

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Greenfinch Sat 28-Sept-19 14:58:49

Like other supermarkets,Lidl's bags say that they will be replaced when broken but when I handed my old one over the assistant said they only do this for ones that break in the shop or the carpark and that anyway mine was far too old !I was astounded so rang their customer service and was told that this was indeed the case.Strange !Has anyone else been more successful ?

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