I ordered made to measure curtains and 2 blinds from John Lewis and have had terrible service. I had to pay for them beginning of October which I understand as they are making them.
Im still working so took half day holiday to have them fitted 5 weeks ago. 15 mins before they was due to arrive JL phoned me to say the fitter couldn’t make it so it was rebooked for last Tuesday. So I took another half days holiday and when the fitter arrived he had a rude manner about him which I didn’t like. He forgot to put the curtain pole on his van so couldn’t fit the curtains. I’ve arranged for them to be fitted tomorrow now. I have no holiday left from work so I’ve got to take time off unpaid.
I’m very disappointed with the service John Lewis provides. I’ve emailed them and told them so and they replied they will look into training their staff.
What do you think? Is this acceptable?
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