I said I would report back. John Lewis came at 7.30 am with my new AEG oven having texted last night with the 2 hour delivery slot. They removed the old one, fitted the new one, checked it worked and were gone before 8.30 am. Excellent service.
I think you're right annodomini that they are fine if it's John Lewis themselves but not if the job is outsourced.
They did tell me the lady before my slot had ordered a double height oven to go in a single oven gap, ooops! Apparently there's no hope of JL getting her sorted for Christmas as they are fully booked!
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