Don't know where to turn

No I meant that the granddaughters GP cannot discuss anything with the grandmother
Got it now, Illte ?

Small practical thing: get her a fan. Phone ward and let them know it will be dropped off, if you still cant visit.
Phone her every day at least. You can act as her safety valve.
Perhaps ring PALS yourself?

What is PALS (Patient Advice and Liaison Service)?

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

You can find officers from PALS in your local hospital.

How can PALS help?

PALS provides help in many ways. For example, it can:

help you with health-related questions
help resolve concerns or problems when you're using the NHS
tell you how to get more involved in your own healthcare
PALS can give you information about:

the NHS
the NHS complaints procedure, including how to get independent help if you want to make a complaint
support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.

How do I contact my nearest PALS?

You can find your nearest PALS office on the NHS website.

You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS

Contact the PALS service in the hospital their role is to advocate for patients who are struggling with dealing with medical staff. The reception should be able to put you through to them

If your Granddaughter does not feel comfortable talking to staff about how she feels and she has her phone, she can call PANDAS. They are an organisation for PND awareness and support. They have a helpline 0800 1961 776.
Just talking to someone who understands can make such a difference.

No I meant that the granddaughters GP cannot discuss anything with the grandmother.

PS maybe say it like " How soon can you open her window for ventilation?"

My mother used this positive formula for tradesmen.

Keep telling the staff the mother feels the room is hot and airless . Try to sound calm and professional and they might take more notice.

Ask what is done about patients who feel agitated. This is by no means unknown and the sister and doctor will have a remedy for it.

Neither can her GP.

I'm surprised at that as she will be discharged into the care of the GP.

I'm sure you know that the staff cannot discuss her medical issues with her grandmother. That would be a major breach of patient confidentiality for which they could be disciplined.
Neither can her GP.

That doesn't mean that they are not listening to what you are telling them. But it is a one way street. They cannot comment on or discuss anything you might have said.

The one person who is entitled to information is the father and that will be information about his child.

Is he involved at all?

Does your DGD have a partner who can support her and speak to the staff?

Will you be having them to stay with you for a while when she comes out? Sometimes you can feel abandoned in hospital after giving birth if you're put into a separate room. It happened to me, just awful, as a result of the baby acquiring an infection in the labour room (so I was told).
I feel sorry for her, she needs practical support on how to feed and probably needs a night's sleep too if the baby is with her all the time.

Her father needs to phone and speak to the sister or her doctor if she has no other next of kin to ascertain the situation. Don't be fobbed off.
Can you speak to your DGD and can she stay with you when she comes out if she has no-one else?

I have no experience of this but could you ask her GP to intervene? If not, could you find someone professional to give advice? There must be charities for women who have just given birth.

Keep pushing. Staff have an obligation to keep mum and baby safe and well while in hospital. Ask if they have anyone you can talk to about these issues. DON'T take no for an answer. This could have very serious consequences for Mum and Baby.

The best advice I can think of is for you to try not to let worry take over your life. Sadly mothers and babies can develop infections which aren't always due to staff making "lots of errors". A young friend of ours recently experienced similar 'horrendous' birth, emergency section, and both she and baby were kept in hospital for a week to treat serious infections.

It sounds as though staff have given your daughter and baby a room of their own, it may be small but it gives some peace and privacy. Staff will be trained in picking up PND or other forms of depression and anxiety.