My DH has just renewed his driving licence with the DVL as he's approaching 70, or so he thought. For this he was charged £69. I thought this was quite expensive but thought no more of it. Turns out he'd actually gone through an agent working on behalf of the DVL to assist people with the process. To think that this government body encourages this sort of practice is scandalous. If he'd been more careful he could have renewed the licence on the DVL's website without incurring any cost. He's mad with himself for being duped like this as he's usually so careful. He's now written a strongly worded emailed telling them exactly what he thinks of this practice. He has over 2000 followers on Twitter and is going to make them aware of how easily it is to fall into this trap. He's asked me to warn all GNers too.