Cashier in Waitrose

Am very surprised that this would be allowed in any supermarket. There are normally supervisors around all the time to check on all the tills. Out of interest, which location was this in?

howdigetthisold

Can't work out your username either!

Millie22

Who is Bolger?

Just asking ?

I'm mortally offended

The same thing happened to me at the Co-op last year where, usually, the staff are courteous, smiley and helpful. I put details of the incident on the online survey form which their receipt urges you to complete. That same cashier is still there, perfectly polite and not a glimpse of her mobile phone or Bluetooth headset. Of course, I've no idea if the improvement is down to me or not!

Tesco started to allow staff to have mobiles on them so they could look things up for customers.
They are absolutely not allowed to be on personal calls, tho.

Does anyone remember Bodger and Badger? Sorry derailing the thread.

Could have been (even) worse Volver - Bodger ? Codger ? ???

Who is Bolger?

Just asking ?

I would have said”excuse me” in a very loud voice.

howdigetthisold

Bolger she most definitely was not on a store based call. She was talking about her holiday

I think not bothering to address other Gransnetters by their correct username is very rude myself.

Send a photo of your receipt with your complaint. That will allow them to identify the member of staff.

Complain to head office not directly to the store.

Instead of "raising a holy stink" how about asking calmly and not unreasonably if she would mind paying attention to her customer?

Complaint needed she can’t concentrate on prices whilst talking about her holiday and down right rude I d have told her to finish the call before doing my goods I think

Poor customer service. Even if the call had been work related she should have apologised to you and cut it short.

Did you complain in the store?

I take it that's for me?

Bolger she most definitely was not on a store based call. She was talking about her holiday

Wouldn’t annoy me , I’m usually trying to keep up with the items flying through the scanner , and the stress exacerbates my deafness ! Just glad to get out of the place

If she had her headset on perhaps she was in communication with other staff in the store? Highly unlikely that she was having a personal phone call.

www.ringcentral.com/whyringcentral/casestudies/waitrose-and-partners.html

I would email or call the store and complain .
Really surprised that they were allowed to have their phone with them to be on a call in the first place!
Fair enough if it was an emergency (kids sick at school, relative in hospital etc) but to be chatting away to someone and only paying half attention to her job is certainly not on !

I would have created holy stink .......... she could very easily have scanned an item twice thus overcharging you or missed something altogether which would have looked suspicious on you! Her mind should be on the job, when I worked a seasonal job in a local supermarket our mobiles had to be left in our lockers......so exceptions either.

You should have reported her.

I’m surprised. I’d have thought Waitrose had excellent training for their staff.

Not acceptable.