Cashier in Waitrose

Did you complain?

I certainly would have. There is an Information Desk in every store that is eaasily reached, and usually near the entrance.

Not acceptable.

I’m surprised. I’d have thought Waitrose had excellent training for their staff.

You should have reported her.

I would have created holy stink .......... she could very easily have scanned an item twice thus overcharging you or missed something altogether which would have looked suspicious on you! Her mind should be on the job, when I worked a seasonal job in a local supermarket our mobiles had to be left in our lockers......so exceptions either.

I would email or call the store and complain .
Really surprised that they were allowed to have their phone with them to be on a call in the first place!
Fair enough if it was an emergency (kids sick at school, relative in hospital etc) but to be chatting away to someone and only paying half attention to her job is certainly not on !

If she had her headset on perhaps she was in communication with other staff in the store? Highly unlikely that she was having a personal phone call.

www.ringcentral.com/whyringcentral/casestudies/waitrose-and-partners.html

Wouldn’t annoy me , I’m usually trying to keep up with the items flying through the scanner , and the stress exacerbates my deafness ! Just glad to get out of the place

Bolger she most definitely was not on a store based call. She was talking about her holiday

I take it that's for me?

Did you complain in the store?

Poor customer service. Even if the call had been work related she should have apologised to you and cut it short.

Complaint needed she can’t concentrate on prices whilst talking about her holiday and down right rude I d have told her to finish the call before doing my goods I think

Instead of "raising a holy stink" how about asking calmly and not unreasonably if she would mind paying attention to her customer?

Complain to head office not directly to the store.

Send a photo of your receipt with your complaint. That will allow them to identify the member of staff.

howdigetthisold

Bolger she most definitely was not on a store based call. She was talking about her holiday

I think not bothering to address other Gransnetters by their correct username is very rude myself.

I would have said”excuse me” in a very loud voice.

Who is Bolger?

Just asking ?

Could have been (even) worse Volver - Bodger ? Codger ? ???

Does anyone remember Bodger and Badger? Sorry derailing the thread.

Tesco started to allow staff to have mobiles on them so they could look things up for customers.
They are absolutely not allowed to be on personal calls, tho.

The same thing happened to me at the Co-op last year where, usually, the staff are courteous, smiley and helpful. I put details of the incident on the online survey form which their receipt urges you to complete. That same cashier is still there, perfectly polite and not a glimpse of her mobile phone or Bluetooth headset. Of course, I've no idea if the improvement is down to me or not!