No pun intended ! I’ve just read a story in an online newspaper about SSE employing bailiffs to break into a couple’s home, install a pre payment meter, and change the locks on the doors of their home (bought and paid for, by the way, not rented, so no third party involvement). They left a note pinned to the door telling the couple to call a number for SSE with ID and proof that they owned the property, so that they could collect the new keys.
The couple do not have an account with SSE and when they contacted the number given in the note, the adviser refused to discuss the matter because they couldn’t find a valid account for the name and address given !! SSE explained that they are legally entitled to carry out this procedure where customers are in arrears, but admitted that they have made an ‘honest mistake’ in misidentifying the couple. They also say that the couple have no recourse for payment of damages and will have to use the pre payment meter until the matter is sorted out, which could take up to three weeks !! SSE put £4.50 on the meter and the couple have no access to the credit on their actual energy account because that meter has been removed.
Apparently this isn’t the first time this kind of thing has happened - there are similar cases connected with other energy companies. Am I alone in thinking that this is massively heavy handed and that energy companies should be compelled to ensure they have the right person, or be made to pay reparations in cases like this ?