I have a John Lewis card. Recently I received an email to say JL were issuing new cards as they were changing their financial company. They then said it was an easy 4 stage procedure to update your card. They gave 4 pieces of info I needed to hand when filling in the application. So far so good
It is now over an hour later and we have only just got there. I had to phone JL for help and it took the Operator some time to work out that the application had gone down because it had timed out! I suspect it will time out for many applicants and we thought we were pretty savvy on the computer. She then said to expect an email in the next few hours for us to continue.
They asked for an E-signature which I told the Operator we didn’t have and she said ‘just tick the box’ ?
The Operator could tell how stressed I was and finished with ‘Have a lovely Day’. I could have strangled here (sorry that’s a bit much).
Pleased be warned to put time aside if you have to update your JL card.
When I have calmed down I will send in a complaint.
sticky labels on apples - remove before washing!