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AIBU

I’m fuming !

(34 Posts)
karmalady Fri 19-Aug-22 17:41:22

I did the application invite and it was very straightforward, I had all the requested info to hand before clicking on continue, I guessed that, like any bank, it could time out.

They actually increased my credit limit x 2.5, I was pleased about that, I do pay my card off every month but it could well be handy if I need a bigger purchase

kittylester Fri 19-Aug-22 17:29:42

Nor us!

M0nica Fri 19-Aug-22 17:13:32

Nannarose I am in the same position as you - and I haven't heard from them either.

NanKate Fri 19-Aug-22 16:27:26

Eventually I have spoken to someone at JL Financial Services who was so kind and helpful and has written up, as I spoke, all my complaints and is sending it up the line for a response. More later……..

Wheniwasyourage Fri 19-Aug-22 15:06:05

I've gone off John Lewis since they closed their Aberdeen shop without even giving it a chance after lockdown and without seeing if the closure of Debenhams would give them a boost.

NanKate Fri 19-Aug-22 14:48:34

I thought everyone who had a credit card had been invited.

I made an error - it was supposed to be 3 easy stages not 4 !

I sent a complaint email to JL and have just had a reply that they can’t help me as it is a financial matter. They say that in addition they can’t give me an email address to send my complaint to ☹️ but have given me a phone number. I shall be making notes so that I can make sure I list all the problems.

Nannarose Fri 19-Aug-22 13:49:56

I am interested in who has been invited to apply. I haven't. I have had my card since its inception, and have always repaid in full!

Saxifrage Fri 19-Aug-22 11:59:34

Yes, I also was irritated by the Complicated system. I think it is going to take a long time once I get the new card to try and change it on all the websites where I routinely have used it. Eg Amazon, insurance, eBay, parking apps.

NanKate Fri 19-Aug-22 11:47:20

I have a John Lewis card. Recently I received an email to say JL were issuing new cards as they were changing their financial company. They then said it was an easy 4 stage procedure to update your card. They gave 4 pieces of info I needed to hand when filling in the application. So far so good

It is now over an hour later and we have only just got there. I had to phone JL for help and it took the Operator some time to work out that the application had gone down because it had timed out! I suspect it will time out for many applicants and we thought we were pretty savvy on the computer. She then said to expect an email in the next few hours for us to continue.

They asked for an E-signature which I told the Operator we didn’t have and she said ‘just tick the box’ ?

The Operator could tell how stressed I was and finished with ‘Have a lovely Day’. I could have strangled here (sorry that’s a bit much).

Pleased be warned to put time aside if you have to update your JL card.

When I have calmed down I will send in a complaint.