Sara1954
I have always told my grandchildren and children that they are free to exchange anything, I always keep every receipt, and would much prefer they get something they actually like.
As for Thankyou, I see a lot of them, so it’s normally said in person, but the oldest two will just message, briefly.
Me too, and they will come to me and say do you mind if I change it for xxx, with a smile and a hug - not rude or hurtful at all and a world away from the OP - perhaps she could have a conversation with them, and aim at a solution like that?