Customer Service (?)

Hi, Grans

I think I will write to them (paper & envelope) and copy it to the Chairman.

If I still get the 'Oh we all get parcels with bird-poo on them' response I will take to Trustpilot. I don't want to heap blame on the packers - it was the lack of interest that got me.

To contrast, I have a Ligne Roset Multy Sofabed about 20 years old and one of the struts underneath cracked (our fault). When I rang for a replacement I was sent two (one spare), with guidance as to how to fit it. Payment was refused and when I rang to thank them the message was 'our pleasure.'

Thanks, Grans.

I'm busy in transactions with Fenwick N/C for something I ordered 2 weeks ago They are blaming DPD the carrier but I have had no contact from either company and only Fenwicks since I followed it up two days ago myself.
I have asked for original packaging when I knew something would not break I don't think they take much notice.We got biscuits at Christmas that were just crumbs when they had been sent as a present the original covering was perspex so obviously needed a box.
Last week we ordered four things from Amazon all at the same time to cut down on deliveries. I received three all squashed into a cardboard book envelope including two tubes of cream and one packet made of paper inside a large flower box with 7!!! sheets of brown paper to protect it.
I don't think they care and the wrappers are probably so run off their feet they scramble everything.

Leave a review on Trustpilot, more people will see it than here.

In most cases, I prefer the no-packaging option but sometimes the good need protecting.

You could always give them some customer feedback, in writing, vintage, whether they've asked for it or not. I would.

Mail order companies are trying to cut down on packaging waste, obviously that isn’t working for the biscuits, strange that they haven’t asked for customer feedback though.