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Payment for a cancelled hair appointment?

(81 Posts)
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sassysaysso Thu 28-Sept-23 14:06:11

I made a hair appointment last week for this morning but something cropped up and I tried to cancel the appointment and postpone til next week. The receptionist told me that was possible but I would be liable for the full amount of the cancelled appointment as I should have cancelled at least 48 hours previously. Is this common practice? I understand that sometimes people dont show up for appointments without letting the salon know but I thought expecting minimum 48 hours notice unreasonable. As it happened, I was able to jiggle things around thanks to a kind friend and was able to keep the appointment.

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Quokka Sun 01-Oct-23 12:05:38

*living

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Esmay Tue 03-Oct-23 09:28:39

I was in my favourite cafe yesterday when my friend took a booking for a corporate function .
The food that they produce is outstanding and the best in our area .
Pleasant and friendly as she is - she emphasised that there is a cancellation fee .

One of my other friends gave up her cafe , because of Covid and also , because she was sick and tired of people wasting her time with failed bookings .
Perhaps , she should have done the same .

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Pumpkinpie Tue 21-Nov-23 17:57:03

I think the charge is reasonable. Some people persistently don’t attend appointments or cancel too late. Overheads have gone through the roof for small businesses and they need to protect their business

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harrigran Wed 22-Nov-23 08:42:14

I think it is right to pay if you cancel at short notice, not many hairdressers get clients just walk in off the street, they are losing money.
I paid my hairdresser for all the appointments I should have had during lockdown, she really struggled because of loss of earnings.

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Fleurpepper Wed 22-Nov-23 08:45:45

Totally fair in the case of 'something cropped up' - which you were able to re-organise anyhow.

Very different to a real medical emergency.

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