Delivery of new router in transit from BT via Royal Mail

Ringing again, and waiting for a ring back about Royal Mail

I've now had a text on my mobile to say that "my Digital Home Phone should be up and running tomorrow"

Frankly I'm panicking.
All these messages are 'no reply'.

What do I do if nothing works tomorrow?

You’ll probably end up with two Alie2Oxon 🙂.

SeaWoozle

Alie2Oxon

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

If it's with Royal Mail then you won't be able to track it until they've tried to deliver it! Bonkers, I know.

Yodel and Evri are trackable via the app. Don't always go by the tracking on the website where you bought it from. Go to the actual couriers website.

I had something like this the other week. I tracked it all the way to the Glasgow Mail Centre, told it would be delivered the following day, then I got the message:
Sorry, no options are currently available for this parcel..

It had been sent to the Isle of Bute in error. Post codes totally different.
Much to my surprise, it turned up eventually.

Alie2Oxon

I just got another email:

"Thanks for getting in touch with us recently.
We've now closed your complaint. Your reference number is '**'.
Sorry again about the issues you've had. If you need to talk more about your complaint, or you're not happy with how we handled it, please give us a call. "

^Uh? did they find it? Is it coming? If so. when?^

Probably just a standard automatic email regarding your first router & the fact you rang up, complained & they've (allegedly) sorted you a new one! To be honest, I'd just ignore it. Wait until the next one makes its appearance then leave feedback for both encounters!

I just got another email:

"Thanks for getting in touch with us recently.
We've now closed your complaint. Your reference number is '**'.
Sorry again about the issues you've had. If you need to talk more about your complaint, or you're not happy with how we handled it, please give us a call. "

Uh? did they find it? Is it coming? If so. when?

Not your fault and not even BT's fault (or do I mean EE?)
I've just spent 55 minutes on the phone speaking to a very nice woman from Dundee about it.
Royal mail seem to have mislaid my parcel.
They (RM) are starting an investigation as to where it is.

I have discovered one thing, that I can plug one phone in to the back of the old router (not the white socket) if things go haywire - we're nearing a date for VOIP.

The lady from Dundee finally decided, after speaking to them while I hung on, to order another... I still don't know when anything might arrive.

Then I had a very nice chat with her about Dundee, as I used to live there!

Alie2Oxon

No! Doorbell rang, large black parcel at the last minute...cut the black plastic off - it's a garden sprayer I only ordered yesterday.

I've now waited for six separate 3-hour windows for this thing.
I have to make another phone call....

For goodness sake. That's ridiculous. Sorry it's still not sorted 😔

No! Doorbell rang, large black parcel at the last minute...cut the black plastic off - it's a garden sprayer I only ordered yesterday.

I've now waited for six separate 3-hour windows for this thing.
I have to make another phone call....

Alie2Oxon

I phoned them again and got much more! It
should be delivered tomorrow, and having explained all over again, I should be offered help with pitting it in!

Yay!

I have everything crossed for you 🤗

Fingers crossed 🤞 for you. Let us know how it goes won’t you.

I phoned them again and got much more! It
should be delivered tomorrow, and having explained all over again, I should be offered help with pitting it in!

Ordered and arranged by BT engineer on Friday. I just had to ok it when they phoned.

...sorry, never got into Facebook - or apps. I'm 83 and disabled, not much I can do myself, and all I want is a working internet for research and writing...don't really want to get into tech stuff!

Alie2Oxon

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

If it's with Royal Mail then you won't be able to track it until they've tried to deliver it! Bonkers, I know.

Yodel and Evri are trackable via the app. Don't always go by the tracking on the website where you bought it from. Go to the actual couriers website.

Are you on a local Facebook page?
There may be someone on there, asking if they know a certain Alie2Oxon and wondering why her parcel was sitting on their doorstep.

It seems to happen a lot here (usually Evri or Amazon as Royal Mail is usually fine).

I only have trouble with Royal Mail, always delayed and in my town no option of collecting so never know when things are going to be re delivered. You are not being unreasonable.

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

Not good. What does the tracking say?

YANBU!

I'd be on to them now.