Delivery of new router in transit from BT via Royal Mail

YANBU!

I'd be on to them now.

Not good. What does the tracking say?

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

I only have trouble with Royal Mail, always delayed and in my town no option of collecting so never know when things are going to be re delivered. You are not being unreasonable.

Are you on a local Facebook page?
There may be someone on there, asking if they know a certain Alie2Oxon and wondering why her parcel was sitting on their doorstep.

It seems to happen a lot here (usually Evri or Amazon as Royal Mail is usually fine).

Alie2Oxon

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

If it's with Royal Mail then you won't be able to track it until they've tried to deliver it! Bonkers, I know.

Yodel and Evri are trackable via the app. Don't always go by the tracking on the website where you bought it from. Go to the actual couriers website.

Ordered and arranged by BT engineer on Friday. I just had to ok it when they phoned.

...sorry, never got into Facebook - or apps. I'm 83 and disabled, not much I can do myself, and all I want is a working internet for research and writing...don't really want to get into tech stuff!

I phoned them again and got much more! It
should be delivered tomorrow, and having explained all over again, I should be offered help with pitting it in!

Fingers crossed 🤞 for you. Let us know how it goes won’t you.

Alie2Oxon

I phoned them again and got much more! It
should be delivered tomorrow, and having explained all over again, I should be offered help with pitting it in!

Yay!

I have everything crossed for you 🤗

No! Doorbell rang, large black parcel at the last minute...cut the black plastic off - it's a garden sprayer I only ordered yesterday.

I've now waited for six separate 3-hour windows for this thing.
I have to make another phone call....

Alie2Oxon

No! Doorbell rang, large black parcel at the last minute...cut the black plastic off - it's a garden sprayer I only ordered yesterday.

I've now waited for six separate 3-hour windows for this thing.
I have to make another phone call....

For goodness sake. That's ridiculous. Sorry it's still not sorted 😔

Not your fault and not even BT's fault (or do I mean EE?)
I've just spent 55 minutes on the phone speaking to a very nice woman from Dundee about it.
Royal mail seem to have mislaid my parcel.
They (RM) are starting an investigation as to where it is.

I have discovered one thing, that I can plug one phone in to the back of the old router (not the white socket) if things go haywire - we're nearing a date for VOIP.

The lady from Dundee finally decided, after speaking to them while I hung on, to order another... I still don't know when anything might arrive.

Then I had a very nice chat with her about Dundee, as I used to live there!

I just got another email:

"Thanks for getting in touch with us recently.
We've now closed your complaint. Your reference number is '**'.
Sorry again about the issues you've had. If you need to talk more about your complaint, or you're not happy with how we handled it, please give us a call. "

Uh? did they find it? Is it coming? If so. when?

Alie2Oxon

I just got another email:

"Thanks for getting in touch with us recently.
We've now closed your complaint. Your reference number is '**'.
Sorry again about the issues you've had. If you need to talk more about your complaint, or you're not happy with how we handled it, please give us a call. "

^Uh? did they find it? Is it coming? If so. when?^

Probably just a standard automatic email regarding your first router & the fact you rang up, complained & they've (allegedly) sorted you a new one! To be honest, I'd just ignore it. Wait until the next one makes its appearance then leave feedback for both encounters!

SeaWoozle

Alie2Oxon

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

If it's with Royal Mail then you won't be able to track it until they've tried to deliver it! Bonkers, I know.

Yodel and Evri are trackable via the app. Don't always go by the tracking on the website where you bought it from. Go to the actual couriers website.

I had something like this the other week. I tracked it all the way to the Glasgow Mail Centre, told it would be delivered the following day, then I got the message:
Sorry, no options are currently available for this parcel..

It had been sent to the Isle of Bute in error. Post codes totally different.
Much to my surprise, it turned up eventually.

You’ll probably end up with two Alie2Oxon 🙂.

I've now had a text on my mobile to say that "my Digital Home Phone should be up and running tomorrow"

Frankly I'm panicking.
All these messages are 'no reply'.

What do I do if nothing works tomorrow?

Ringing again, and waiting for a ring back about Royal Mail

Ive had a lot of trouble caused by BT and their bl**y digital voice program. Had to have an engineer sent out to make the old landline work with the new smart hub. 5 minutes after he left it stopped working. So I had to buy a new BT phone designed to work with said smart hub.

Last weekend there was a glitch of some kind which affected me and my nephew - so presumably other folks in my area. When I tried to ring his home phone it was going immediately to voice mail. Same his end. We could only communicate via mobiles. After 3 days the problem mysteriously disappeared.

They have brought in this new technology far too soon and it is full of bugs.

I am with Virgin Media and without me even asking them for a new one, they delivered my brand new up todate router by hand, fitted it for me and also installed my old landline phone into the router and gave me an emergency back up phone with batteries in case there is a power cut. Great service, been with them since they were NTL in the 1980's. I have a friend who is with BT and she is always popping round to my house to use my phone as hers has stopped working. Her landline is still plugged in to the old type wall socket.

AlwaysSmiling, Never had service like that from Virgin Media. It's difficult enough to get to speak to a real person, never mind get a new router.
When we do, we have to fit it ourselves.

Marydoll

SeaWoozle

Alie2Oxon

All I know is it's in transit....
Just had another look..al I can get is
"Sorry, no options are currently available for this parcel."
...no idea why I can't get any further.

If it's with Royal Mail then you won't be able to track it until they've tried to deliver it! Bonkers, I know.

Yodel and Evri are trackable via the app. Don't always go by the tracking on the website where you bought it from. Go to the actual couriers website.

I had something like this the other week. I tracked it all the way to the Glasgow Mail Centre, told it would be delivered the following day, then I got the message:
Sorry, no options are currently available for this parcel..

It had been sent to the Isle of Bute in error. Post codes totally different.
Much to my surprise, it turned up eventually.

I sent a Christmas card years ago to friends in rural Gloucestershire, complete with correct post code but the postcode is Welsh 🤔
It arrived about three months later, having been up to John O'Groats.

Alie2Oxon

I've now had a text on my mobile to say that "my Digital Home Phone should be up and running tomorrow"

Frankly I'm panicking.
All these messages are 'no reply'.

^What do I do if nothing works tomorrow?^

Compensation!