I have had groceries delivered for over 20 years, and am usually very happy with it, but today I am livid. I have people round tonight, and placed an order to arrive between 9.30 and 10.30 with food and wine for the party. It hasn't arrived. Usually you get an email telling you of any substitutions but I didn't get that either, so I suspect it is not coming.
I tried to ring them (Sainsbury's) to query the order, but got cut off the phone twice, before getting to speak to anyone. I tried contacting them on Messenger, but was sent round in circles, again before getting to speak to anyone. I posted on their FB page, but there is no way to do that without going a thread they have started, and so far my comments have been ignored.
Mr Dog has gone to the local shop to see if he can get some of the items, but I doubt they'll stock Rebochlon for instance, and I think there is going to have to be a lot of thinking on my feet to put together a meal for guests with what he can get.
I can understand a driver being off sick, or things going wrong, but it is not acceptable to leave customers stranded like this, and to have such inefficient communication channels. I am very annoyed, and if I ever get to speak to someone will make that clear.