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AIBU

AIBU to think that the Ticket Inspector was a 'Jobsworth'?

(112 Posts)
singingnutty Thu 11-Jul-24 10:10:45

I got charged an excess on my fare on a journey back from London yesterday. I was coming back with my son after he had had an appointment with a consultant who was able to tell him that his medical condition, although serious, wasn't life-threatening. We had booked tickets at the last minute because of the appointment, so paid an arm and a leg. I was waiting for my Senior Railcard, ordered before all this, to arrive in the post. I showed the Ticket Inspector the printed email that said my card was on the way but having read it she said that it stated that I must have my card with me, so she insisted on charging me £35. Apparently when my card arrives I can claim it back by going on the LNER website. There was no point in arguing with her although we must have been quite a sight - two exhausted people, one elderly and dishevelled and the other relieved but sitting in a heap. It was one of those situations where you think afterwards what you should have said - something like 'Well, you can go home tonight knowing that you have done your job but you have shown no flexibility in dealing with passengers obviously needing some compassion'.

Germanshepherdsmum Sat 13-Jul-24 19:28:36

Thanks MaryDoll.

Tuaim Sat 13-Jul-24 19:56:23

For me, and I highlight, for me personally, this is yet another example of modern ways. The OP may have come across a discretionary act in the past and may have thought it to be the order of the day, whereas nowadays people employed to face the public have a list of set rules to follow which are recorded on hand held computers etc for which they have to account. Is it fair to say that the OP was being unreasonable or indeed the Ticket Inspector? Perhaps the OP could contact the train company customer service and write to whoever is in charge challenging their rules.

MissAdventure Sat 13-Jul-24 20:08:25

The op said some time ago that she had taken on board what people had said, so it seems strange that people are still posting, knowing that she felt quite uncomfortable about the thread, and her opening post.

DrWatson Sun 14-Jul-24 04:48:13

For GranMar -- and HOW does the Inspector know WHO is blagging a free or cheaper ride, who really HAS got problems, WHO is just taking the mickey? HOW??

The OP sounds genuine, but as has been pointed out, people in that railway job encounter all sorts of story-tellers. If she was clairvoyant, I daresay she'd have won enough lottery money by now to be somewhere else entirely?!

Allsorts Sun 14-Jul-24 05:04:47

You can claim it back. She was doing her job. There's too many fare dodgers as it is. How does she know you're honest and the e mail yours?

Cumbrianmale56 Sun 14-Jul-24 17:13:11

They have quite a difficult job and many have been threatened or assaulted by passengers, and also have the risk of being sacked if they're too lenient or bend the rules. I think conductors on trains are usually OK and quite pleasant.
OTOH parking enforcement staff can be nasty jobsworths who seem to enjoy fining people for the slightest error.

Elrel Sun 14-Jul-24 18:41:05

singingnutty I am wondering how you apparently bought your return ticket to London at the cheaper railcard price of 1/3 off without showing a valid railcard.

Tilly8 Sun 14-Jul-24 19:42:50

Similar thing happened to me. We went as a family to London for the day travelling on a family rail card. All went well until my back went at The Tower of London. It was decided I would come home on an earlier train as I was in agony, miserable and ruining the family day out. The inspector checked my ticket on the way home and we entered into a discussion of why I was travelling alone on a discounted family rail card ticket. I had to pay up of course.

OldFrill Sun 14-Jul-24 20:28:16

Elrel

singingnutty I am wondering how you apparently bought your return ticket to London at the cheaper railcard price of 1/3 off without showing a valid railcard.

You can buy it online and tick the relevant Railcard box. You must have the actual Railcard when you travel.

Germanshepherdsmum Sun 14-Jul-24 22:09:28

Oh dear.

Elrel Mon 15-Jul-24 14:50:56

OldFrill Thank you - preferring to deal with real people and disliking being tied to a specific train I buy mine at the station. My AC often tell me to book in advance online.