Knittingacat
This is not a decision I would have made but I think it is relevant that the child in question was 14. This means that the mother has had time to build a network of support, of which grandparents may or may not be part. Throughout my Ds childhoods we lived nearly 300 miles away from my parents and over 450 miles away from PiL. There was no way they could help in an emergency and I had to build a network of friends who could step in if necessary. Thankfully it didn't ever happen for anything serious but I stepped in for other friends in similar situations. My DD with 2 children (9 & 5) lives nearly 2 hours away and I did step in for emergencies when they were very small (even though I was working - I found ways to get there to help) but she now has friends and neighbours close by who have helped out more recently although not needed for anything serious thankfully. Perhaps the OP always was the default contact when she lived nearer but it's easy to forget that arrangements that have been in place for so long need to be reviewed. It's also easy to forget how quickly situations change & a child that has never needed help may suddenly do so. I often think of the dr in the introduction to 24hrs in A&E who says "No-one wakes up and thinks I am going to go to A&E today". It is so difficult to prepare for future emergencies that we have no idea about but I think this family have learned lessons for the future (especially from the challenging responses given to the OP) and perhaps the child's mother is feeling guilty, helpless and stressed and is lashing out at the one person she can - just like she perhaps did when she was growing up.
I think the OP has learnt that her mother couldn't go the extra mile for her when she asked for help ...bit sad that


