Mt61 From my 10 years experience as a Benefits Advisor for Age Concern (as was) I can tell you that my experience of people with as many problems and difficulties as your friend, rejection was quite common.
I came to the conclusion that the relatively low grade clerks who deal with these forms, scoring them like credit card applications, are just so unable to cope with, and, I suspect, are suspicious of these claimants.
The other thing to remember is that AA is not granted on the basis of your health issues, but you disability issues. I had clients with no medical conditions diagnosed, who got AA because they were so weak and frail, they needed help because they could do nothing for themselves. Others with more conditions were turned down because they were still managing pretty well - and of course not all disabilities are visible. I had one lovely sunny lady, who seen out withr DH seemed fit and well, but she had Meunieres disease and sometimes was reduced to crawling round the floor because her vertigo was so bad and once fell against her lit cooker, setting her wig on fire, she had alopaecia, and starting a house fire.
The AA questionnaire also requires cetain words to be used and certain concepts repeated that unless you know the rules, makes success with the form a problem. Never fill in a form with out help and advice from Age UK or Citizen's Advice or other similar organisation.
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