BT and online help

£80p/m!😱 That's outrageous. What are you getting for that? Just broadband???

Me too, which is why I stopped using BT. It is a monumental disgrace. Why is there still "British" in the name? It patently isn't.

I've been with various providers over the years and found that BT were difficult to deal with, particularly on the website where links given led nowhere.
I have a cable provider now, there's only one available locally but I always get a reasonably swift response to email enquiries and a call back from a technical person to solve my problem if necessary.
I pay about £32 per month and this also includes the phone line and evening/weekend calls - since we also have mobiles we rarely use the landline, but it is useful to have for calls where a clear line is necessary.

On the 27 March I’m giving my 30day notice to Virgin media ! Too expensive, customer service atrocious!
Going to Vodafone for broadband and in April moving to Lebara for mobile!
Will not touch BT,EE Talktalk !
Such a nightmare to find the best deal that suits me!
Don’t get me started on travel insurance for oldies with health issues! More expensive than the trip?
Can gransnet do a value survey on travel insurance please?

We had to split from BT last year due to extremely poor service . After over 50 years. Truly sad as we worked for them at various levels until children for me and husband's retirement in the late 90’s.
When will we paying customers of many core services be restored to the status of ‘important’ I wonder ? All of them appear to be solely focussed on mega profits for shareholders with zero accountability.

Chocolatelovinggran

I concur, Nandalot. On the couple of occasions when I have used my mobile to complain that I have no internet, eventually an engineer was agreed, and a broken link was fixed.
Not before, of course, I had been on the phone for some time, following copious instructions - to no avail.
Exasperatingly, whilst on hold (!) , a soothing voice told me, endlessly, that problems were best resolved by going to the website and....but, dear lady, I am ringing to tell you that I have no internet..
Is anyone familiar with the song "There's a hole in my bucket, dear Liza"?

" At your age" is the magic key. Register yourself as a BT Priority Customer for Protected Services (free)

0330 123 4150.

I do the same for our gas and electric supplier.

FranP

Calendargirl

Have you considered changing providers?

£80 a month sounds very high to me.

I am with PlusNet which sits on BT service. I get the highspeed line for £27, and if I want a phone line it is £19 extra. So yes BT does seem a bit high. Do you have TV as well?

I also use Plusnet and quite frankly I don't care what it costs, the Customer Service is so much better than any other company I have used it's worth the cost (although currently it is definitely cheap) simply to save all the hassle of chatbots, queues etc.