Banking Bullies! Feeling ignored, and most un'appy

I've not had a letter yet but will opt to carry on having paper statements - mainly because I have been asked for a recent paper bank statement as a form of id in the past. Several organisations won't accept online statements that you have printed off. I still have paper statements for my credit card for the same reason

Wheniwasyourage
Royal Mail was privatised in 2013. It is now part of a Czech company.

Sandelf
I’m a bit confused. Do you have online banking on the device you use at home ( not your phone) is the reason you don’t log into your bank online because of eye sight problems.
You do not need an app to log into your device at home
Apps were only developed for them not us.
It’s a colossal earner for all these companies.

Sorry, but I'm going to speak up for being able to do banking and other stuff on a mobile phone. I'm nearly 81, by the way.
I was very anxious about it to begin with, but I've got used to it and it's helpful in many ways. I like being able to check my accounts when I'm away, for instance.
The fact is that you can't participate in the world today without a smartphone.

I think Nationwide are excellent.
The app is simple and secure.
Why not go into a branch and ask for help?

Because AI is running the show. Cheaper, works round the clock.

We're veibg railroaded into doing everything online, whether we like it or not.

I agree, Nationwide has changed, I used to be able to go in, hand over my bank book to deposit or take out cash, they did away with the bank book, now you have to have another form of identification, like a passport, which I don't have or the last paper statement they sent me. it's over a year since they sent me a statement.the only other thing is to get a bank card.
I can't download apps, I don't have a smart phone, why can't they leave things as they are?

I agree, sandelf. We've just got the letters from Nationwide (one each for a joint account...) about getting statements online. There are instructions on the back of the letter about how to keep getting paper statements, and I intend to follow them.

It's true that, as Boz says, you can download and print statements, but it's just another example of putting all the work on to the punter rather than the organisation. Nationwide is a business, and of course they are making a profit out of looking after our money for us, as one would expect. I prefer them to send us statements, and I also like to keep what is left of Royal Mail and our posties going.

Do you know how to download and then print your statement, which would give you a hard copy to write upon?

As you can't reply to that email, why not sent an email separately to them, explaining how you feel and why you don't want to have completely electronic statements? Even better, send a paper letter on a signed-for delivery, which they can't deny receiving.

This drives me mad, I feel your pain. Nothing is convenient for the customer any more. My daughter is a big help with stuff but it shouldn't be so difficult . And don’t get me started on parking the car with a mobility problem!