She has some valid points, but she does not accept that anyone else might have some valid points, or that the examples she has seen are not 100% of those on or needing benefits.
Many people on this thread are saying that there is a great variety in how much people really need the help that is available, and that sensitive triage is needed to decide who gets what and for how long, a very difficult thing to administer in a big industrialised country where people move about from one place to another, fall in and out of work, get ill or recover, have family to help out or have none.
Once upon a time, relief was given by the parish you were born into. If you had stayed put there, you were known to all your neighbours, who had to contribute directly to the fund that helped you, and to the officials who paid out. If you were swinging the lead, you were sussed out pretty fast. If you fell on hard times in a different parish, you were "sent home" for help, which worked until the Industrial Revolution and the concentration of a lot of workers in big towns.
Now it is all state based, so the recipients are further from the providers of the cash.