Alpha characters

I have looked up "alpha characters" and the definition seems to be "Alpha characters, more often called alphanumeric, are designed for computers and are comprised of the 26 alphabetic characters and the 10 Arabic numerals." so I don't know why what you have tried doesn't work.

If everyone hits the same problem, there won't be many complaints getting through - which they will probably interpret as meaning that no-one has any complaints!

Can you phone them? Preferably free!

Is there a number in your address? If so, try writing it using letters.

Although that would be daft, because of course there's the postcode...

Yes usually means no \/?[]{}!"£$%^&*()_+ etc

Does it mean without spaces?

Or without commas?

Thanks for replies. I'm on the same wavelength as, Elegran. No ones complaining!!!
I'm emailing them after making a phone call where someone told me that they would contact the branch manager to get him to give me a call, which didn't happen, hence the email.

You might like to send an email indicating that you intend to go onto their twitter and facebook pages and say that it is impossible to make a complaint. I am told that this is a very effective boot up the nethers these days.

Not on twitter, but have posted on Facebook.

...anf you need to tell them that is what you have done.

Amazing. They have replied to me on Facebook. Perhaps that's the only way that they know how to communicate now.

In my experience it seems to work every time! Contacting/complaining via their own website, and only they see it, but put a comment on their Facebook page...........

The same has happened to me, and I found that I had to leave out the punctuation, such as the comma after the house number.

This is an example of poor programming, it is easy for the programmer to strip out punctuation marks before processing an address.