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Computer problem! Green screen when I try to watch video footage.

(5 Posts)
NannyJanny53 Wed 16-Dec-15 17:08:01

Can anyone help? When I go on You Tube or BBC I player for example I get sound but no picture, just a green screen. Its only been happening for a week or so. I think it may be connected to my attempt (which failed) to download Windows 10. I have googled the problem and there are apparent solutions out there but v complicated and I don't want to do more damage. Any one had the same problem and if so how did you fix it? If I have to pay someone to fix it for me how much should it cost?
Any advice will be much appreciated.

hildajenniJ Wed 16-Dec-15 17:32:36

My son reckons you could try and reinstall the browser, that might fix it, but don't ask me any more as I'm a bit of a technophobe!!

NannyJanny53 Thu 17-Dec-15 16:33:04

Thanks hildajenniJ, I'll Google how to do that!

OlderNoWiser Thu 17-Dec-15 16:57:46

Or you could simply download a different browser and see how it works with that one - assuming from your comment that you use Google, you could try Firefox, that usually works quite well.

NannyJanny53 Thu 17-Dec-15 17:27:47

Thanks soo much both of you, I have just installed Google Chrome, took about 5 mins and it has fixed the problem! Grans forever!!