Just a point to those of you who pay your cleaners in cash; you are likely contributing to the black economy. Those of you paying an agency fee plus an amount to the cleaner; this is a vat dodge. Those of you paying less than £10 an hour; your cleaner is entitled, like all of us, to 5.6 weeks paid holiday pro rata. So, around 10% should be added on for this. Also be aware that when these people go sick they do not get SSP or SMP when pregnant. The real cost of staff is considerably more than they get paid, so if a cleaner is being paid £8 per hour which is a fair rate, the true cost to the employer is over £8.80 plus NIC, plus pension ( now mandatory), plus SSP ( no longer repaid to employer), plus fuel allowance, plus cleaning materials, staff training, provision of cover during absence, insurance, accountancy fees etc. Suddenly £10 an hour doesnt provide much profit. Have somebody off sick for 12 weeks, pay them £90 a week SSP and pay for replacement staff at the same time, then see how far the £10 an hour goes. I am, not criticising anyone, just pointing out the true cost of staff.