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OCADO - Welcome Gift and Anniversary Gift

(8 Posts)
Kateykrunch Mon 10-Dec-18 10:15:14

Ocado advertise both these gifts when you start your online shopping with them and when you renew. I have never had either of these gifts, I have queried it with Ocado but no-one in Customer Services or their Marketing Department has given me an answer, they just say they are querying it with marketing and keep promising a response within 3 days, I first posed the question to them in September and keep reminding them I’m waiting! I just think they should change their advertising if they dont actually offer this perk!, its the principal and I like gifts lol!, so have any of you Ocado shoppers ever had these gifts?, what were they? Thanks

Elegran Mon 10-Dec-18 10:24:08

Mention it on their Facebook page, or tweet it. That should get a result.

newnanny Mon 10-Dec-18 11:19:04

I have never heard of it Katey. What are the gifts on offer?

FlexibleFriend Tue 11-Dec-18 10:37:04

My welcome gift was £20 worth of named products. except apparently several items were out of stock so I got £12 of items. When I queried what about the missing items they claimed they couldn't substitute the items or offer monetary recompense.

trisher Tue 11-Dec-18 11:10:56

There's your answer Kateykrunch they have now run out of everything so now you get £00 worth!
Facebook is a good idea-so is tweeting if you tweet

Framilode Tue 11-Dec-18 11:29:22

I never got my gift either. It was either champagne or chocolates and I chose chocolates. It never arrived.

I have now gone back to shopping at Tesco. Far better value.

Auntieflo Tue 11-Dec-18 11:36:01

Bon Marche offered a birthday/ anniversary if joining come on. When I enquired, I was told “it would be looked into”.
Two years on, I,m still waiting.
(My predictive Ipad wanted to put wilted smile )

Kateykrunch Tue 11-Dec-18 17:28:22

Well, I kept getting the run around so I suggested I might ask the Advertising Standards Agency, and lo a £10 voucher has winged its self my way!