Advice My Order has gone mad!

Why don't you just return it for a full credit ...?

Phone them again?

If you paid by Credit Card and it being over £100 you can claim back the money from them under item not as described.
Also make sure the Company knows you have told of the problem on Social Media this nearly always gets a response.
Best of luck.

Tkmaxx are normally very good, I use their online regularly.
The store can give you an immediate refund if you have the receipt, I suggest you do this and then ask the store manager to investigate on your behalf.

Are the items coming separately maybe?

You have a legal right to return anything bought online within 14 days.

Check your DHL delivery notice for if there should have been 2 packages. Then check your order. Contact DHL and ask where your pakage is if there should have been 2. Contact TK Max. Phone and ask to speak to a supervisor. You should have a receipt for £400 return the hood and apron and ask for a full refund. (can be done in-store).

I would assume it's a two parcel order. One for the pram and one for the colour pack. Phone tkmaxx and ask how many parcels were part of the order and then contact DHL to see where the missing parts are. If they don't know then call tkmaxx again and ask for a full refund.

Thanks for replies,
I phoned them again, quoted the ref no customer service supplied, they said they are still trying to find out how many parcels were sent in the order, seems it's showing as order delivered .
That's why I'm worried to return for the full refund as they may well ask me where the stroller is?
And at the moment I would quite like the stroller
Very disappointed...

DeeDum thanks for the update DHL should have a record of your parcel being delivered and some proof of what happened. Just one warning they use independent deliverers some of whom are not as truthful as they should be. We had stuff left in an open porch which was reported as being handed to a neighbour. You might want to check with them about how many parcels they have delivered. Good luck and stick with it.

If really stuck, seek advice from your local Citizen's Advice or Trading Standards Officer. If all else fails take them to the small claims court or seek publicity in Local or national newspaper.

If the pram is not delivered or the money returned that is theft on the part of TKMaxx. As others say, describe your plight on social media.

I found this website that will help you resolve your problem. www.resolver.co.uk/companies/tk-maxx-complaints/contact-details