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Can you help me get Instagram sound working again?

(4 Posts)
MaryTheBookeeper Sun 22-Nov-20 20:58:55

On my laptop? Certain videos have a little speaker icon crossed through in the bottom right-hand corner. Tapping the video only stops & starts it, the sound stays off. And yet the same video will play fine on my phone. Not all videos are affected. I don't understand it. I've gone through the troubleshooting thing & I'm still none-the-wiser.. confused There is nothing wrong with any other aspect of sound on my laptop. I'm sure a button just needs pressing somewhere...

Blossoming Sun 22-Nov-20 22:12:58

Does clicking on the crossed-through speaker icon do anything?

MaryTheBookeeper Mon 23-Nov-20 07:25:35

It's not clickable, nothing happens

Marydoll Mon 23-Nov-20 07:44:49

* Mary* have look here.

recoverit.wondershare.com/video-repair/fix-no-sound-on-instagram-video.html

Some other suggestions:
Close Instagram
Reboot your phone
Make sure the ringer function is on.

If that fails, uninstall Instagram and then reinstall.

Good luck.