I'm mortified

I’d phone and apologise, I always write appointments down on my calendar so I look when I get up every morning , our health centre has never sent out reminders , but they do have a notice in the waiting room with the amount of appointments that people have forgotten to go to. Don’t feel stupid Exdancer these things happen sometimes

Kate1949

Pre lockdown, I was late for an appointment. I thought they said 10 past 10. They actually said 10 to 10. The doctor was furious and gave me a lecture. It was only when I apologised profusely and burst into tears as I had gone to her with anxiety and was feeling terrible, that she softened a bit.

I don't think your GP telling you off was very professional. It's easy for us to tell you what you should have said to them.
I think your reaction of crying probably told it all I hope they learned a lesson.

Ring and apologise - or if the phone queue is long write a note and drop it in.

I forgot a hair appointment once and was given a half-price cut the next time as they felt so sorry for me!

I once missed a vet's appointment, had put it on the wrong day on my calendar. I was charged £30 for a missed appointment.

Yammy

Kate1949

Pre lockdown, I was late for an appointment. I thought they said 10 past 10. They actually said 10 to 10. The doctor was furious and gave me a lecture. It was only when I apologised profusely and burst into tears as I had gone to her with anxiety and was feeling terrible, that she softened a bit.

I don't think your GP telling you off was very professional. It's easy for us to tell you what you should have said to them.
I think your reaction of crying probably told it all I hope they learned a lesson.

I would have made a formal complaint, how dare she tell you off. You’re not a child and you did apologise. You probably felt much worse when you came out than you did when you went in. Not very professional of her.

I forgot to go to the dentist the other day and when I rang to apologise they told me the dentist was very concerned about me because I never miss appointments. She fitted me in the next day.

I’m sure they would appreciate you phoning up and explaining that you simply forgot.

Our surgery sends reminder texts. Also I write everything down on my calendar and in my diary so I can't forget.

crazyH

kittylester - what a lovely GP you have !

Did have - she emigrated to New Zealand! She was fabulous.

I am sympathetic.
I missed an appointment recently because I wrote it down on the wrong day in my calendar.

My dentist charges £15 for missed appointments. Once I was caught in traffic and phoned to say I'd be 5 minutes late. He wouldn't see me and I had to make another appointment.
Which reminds me I have the Dentist at 8.15 am on Monday.

I would willingly have paid a fee. Just to add, I'm not in the habit of crying when someone tells me off! I was going through a horrible time with depression and anxiety. It had taken all my courage to make the appointment. She couldn't get me out of their quick enough. So much for 'Speak to your GP if you are struggling with your mental health'.

there

Grammaretto

I am sympathetic.
I missed an appointment recently because I wrote it down on the wrong day in my calendar.

My dentist charges £15 for missed appointments. Once I was caught in traffic and phoned to say I'd be 5 minutes late. He wouldn't see me and I had to make another appointment.
Which reminds me I have the Dentist at 8.15 am on Monday.

Oh, that was mean, Grammaretto.
I once missed a hospital appointment because there was an accident on the motorway, everyone took a detour. I was an hour and a half late but my Consultant saw me at the end of clinic.

How kind of that consultant Callistemon.

A lady I know had a phone call from the surgery and was told off for missing three appointments for blood tests. She told the receptionist not to speak to her in that tone of voice and that the appointments had been made for her by the surgery and then cancelled by the surgery. She said if they could make her one that wasn't cancelled she would be happy to come in.

I turned up in time for my appointment, handed over my card, only to be told by the receptionist that I was at the wrong hospital! My fault entirely but I felt so stupid and mortified because I never miss appointments.
However, the receptionist was lovely, phoned the other hospital to explain and they agreed to see me. It involved driving on the motorway to another local authority which took about an hour, but I was still seen. I couldn't apologise enough.

Grammaretto

How kind of that consultant Callistemon.

She's lovely, Grammaretto, but she has moved on now.

I'd booked a breast screening appointment for tomorrow. When I checked the confirmation letter today it seems the mobile unit isn't in the usual place, where I'd blithely assumed it would be (my fault entirely), and would have been difficult to get to. I hadn't even checked the confirmation details till today. I rang up with an apology to see if I could change the venue and date and they couldn't have been nicer. I did get a "bless you" though, which always makes me feel very, very old.

DH was sent a hospital appointment by text, email and letter.
All these arrived after the appointment time.

Helpful, Callistemon!

I've just remembered another daft failure on my part. I agreed to a 7.45am telephone physio appointment. Nobody'd rung by 8.30 and I was feeling a bit annoyed, when suddenly the landline rang. It was the physio, who'd given up on ringing my mobile, which I always have set to Do Not Disturb until 9am.

When he rang up and got an appointment for a couple of weeks later the Consultant said they'd been wondering why there had been so many missed appointments!

Maggiemaybe 😂

We'll all be on the Wall of Shame!

The receptionist was lovely about it and thanked me for being honest, she has arranged for me to get a reminder on the day before in future. travellgran, she also promised I wouldn't be flagged up as a potential dementia patient

What a relief!
And perhaps they will set up automatic reminders now.

I turned up a day late!, I said no I'm sure it's 16th and receptionist said yes but that was yesterday!☺️☺️ so embarrassed, but staff were ok with it when I eventually turned up at rearranged appointment. I now put everything in my phone's calendar and it sends me reminders