Should we say anything?

Yes, the lady may have felt inferior but she also may have found all the technology chat boring as she certainly wouldn’t have been able to contribute much.
As for the suggestion to ask the grandchildren for help - indeed that’s a good idea as they pick up new information so quickly and easily and could guide her.

I think 'ask the grandchildren' is just a very commonly used, light hearted expression. No rudeness intended.
Could you ask this lady round for coffee perhaps. Just for a friendly chat with no mention of technology and her seeming to be upset. If the subject naturally comes up in conversation then you will be able to smooth things over with her. But otherwise I wouldn't refer to the awkward conversation.

Readhead
I can’t see anything rude or offensive in that comment, it’s probably what I might have said, most of my limited IT knowledge I’ve learned from my grandchildren, no shame in that surely?

This sounds one of those things that no harm was intended at all The lady was obviously over sensitive about tech which she wasn’t knowledgable about and that’s a shame but I don’t think anyone did anything wrong, when something like that happens people usually just laugh it off with a comment like that of your friend “the grandkids will do it for you” etc
No I wouldn’t bring it up or apologise or anything that may make her even more embarrassed just make sure you don’t talk tech stuff if she comes out with you again in the future
It wasnt done maliciously Just a bit thoughtless but you don’t remember everything about a persons knowledge at the time of a conversation

Catterygirl, sorry to go off topic, but why were your parents horrified at the idea of your being a doctor.
i'd have thought most parents would be pleased.

i would offer help alone she may be lonely
does she have computer /can do most thing on a computer
if not ... dos the uk have librarys to teach the basis of commutering she might like to have a email account/ i started a class in our library to get( people all ages) chance to see if they wanted to learn...some stayed other did not want to do it.
same as teaching to reading/someone has to teach and open the doors.
sorry i have 2 strokes and my communication chops are bad now
happy holidays

The person who laughed and said ask GC should have been told how rude they were straight away.

Biglouis

I agree. This paying at the supermarket. Our local is Sainsbury’s and after paying we have to scan the receipt to be allowed out of the store. My mum now in heaven, could never have coped with that.

I hate smart phones but have been pushed into using one and taking out a contract because BT f****d up my landline. Ok so I compained loudly and got some compensation and a free phone and a smart hub from them. However I would prefer to go back to my old phones which had nothing wrong with them.

I think that many people feel angry and bitter about how change is being forced upon them when there is nothing fundamentally wrong with the knowledge they already have. You get to a point where youve invested a lot into the system - work, improving your qualifications, service to the community, taxes paid, and you feel that you have done your bit. So why are you being pushed to do and learn yet more???

Catterygirl, thank you!

Poor lady. Not everyone was brought up with technology. Let’s all help each other. I just had a cataract removed and it went wrong. I was petrified as was the consultant doing the procedure. She brought in a senior consultant to guide her through it and all is expected to be well after a month. That’s their job. A very complicated one. My job? I started as a shorthand typist at 15 as I was able to get into secretarial college at 14. Not my choice of career at all. Wanted to be a doctor but my parents were horrified at such an idea. Anyway, technology is now my thing. Won’t bore you with the details but not every person over 70 has the equipment or the know how. It’s unfair.

Agree with Smileless

Give her a ring and have a chat with her. That’s what I would do,anyway.

I think this is a case of 'least said soonest mended' kircubbin.