Gransnet forums

Ask a gran

Proving ones identity to use NHS app

(48 Posts)
Gin Mon 08-Apr-24 23:27:25

Having tried unsuccessfully to get a doctor’s appointment, my son suggested I try through thecNHS app. I waded through only to be unable to complete because I don't have the type of identification they ask for. My passport expired and as I no longer go abroad because of astronomic insurance costs, I saw no point in paying for a new one. I have poor eyesight so no longer drive so no driving licence. I am unsure what one is expected to do. I am sure I am not the only person in this situation. I cannot even produce a utility bill ( not that in this case it would be acceptable) as they are all in my husband’s name. I really never gave this a thought. It looks like in order to identify myself I will have to get another passport but will I be able to do that I wonder?

KKKKATIE Thu 11-Apr-24 14:53:27

Use tin soldiers information

Amalegra Wed 10-Apr-24 18:41:55

In my experience, most systems used by the government are a mess, not least the NHS one mentioned. I eventually managed to register on it after an age of messing about. It took three days for them to email me to confirm they had validated my ID. I had by then withdrawn from the paperless system they want you to use for hospital letters and now have the dubious comfort of postal communication from the hospital, worrying as I am undergoing important treatment and need timely notifications. What a mess the NHS, and this country as a whole, is in!

Gummie Wed 10-Apr-24 17:57:51

I've no desire for an identity card as the passport serves perfectly well as a form of ID and should you choose to travel then you are sorted. I do not want to have pay for yet another government document, and you can be sure it would be expensive and mandatory. It would not be free, in fact it was going to be more expensive than a passport.
I was very pleased when the whole idea was scrapped. There are enough things to shell out for without introducing yet another document. Neither do I want taxpayers having to pay for more civil servants to manage the identity cards.

Jaxjacky Wed 10-Apr-24 17:17:29

RunaroundSue

I do think people get mixed up with the NHS app and the Doctors surgery App.

I think you’re right, there’s your GP app, in our case Patient Access and the NHS app, I use the latter only. Quite why there are multiples is beyond me. Similarly online contact for appointments etc vary, our surgery uses e consult, it’s a snapshot of inefficiency and no joined up thinking.

cc Wed 10-Apr-24 16:45:54

RunaroundSue

I first visited the doctors surgery and asked how to go about going online for prescriptions etc.. They gave me a form which I filled in and handed back then they sent me a passcode by text with a website address, I logged in with all the details they sent me and it has been fantastic. There is another NHS website that does ask for all the I.D things you mention but it is not the GP website one, they are both different systems.

When we first moved in (during Covid) I managed to register with my GP and get my online account with them just by speaking to them on the phone - no forms, no email, just a competent receptionist at the other end of the line. And all within one day.

OurKid1 Wed 10-Apr-24 16:45:03

NanaTuesday

will have to get another passport but will I be able to do that I wonder?

This unfortunately is the way forward a huge amount of people apply for passports for this purpose.only . People of all ages who have never been abroad and have no plans to do so now apply as a means of identification.
You will also need one for “ Voting “
The Tory Government got rid of the idea of ID Identify Cards . The Passport Office were ready to roll with this completely .

You don't need a passport for voting. You can apply for a Voter Authority Certificate. www.electoralcommission.org.uk/voting-and-elections/voter-id?utm_source=ppc&utm_medium=paid-media&utm_campaign=en-voter_id-googleads-ppc-england-en-na-fy23/24&utm_source=ppc&utm_medium=paid-media&utm_campaign=en-voter_id-googleads-ppc-england-en-na-fy23/24&gad_source=1&gclid=CjwKCAjw8diwBhAbEiwA7i_sJeofYThD18UPIuO3lOzEwRLscbp5L0uTzO2hQm6DXYztzzyDyKMvGhoCSOAQAvD_BwE&gclsrc=aw.ds

cc Wed 10-Apr-24 16:42:43

grumppa

Dare one suggest that ID cards might have their uses?

Yes, I agree. I do still have a driving licence but no passport.

NanaTuesday Wed 10-Apr-24 16:35:34

will have to get another passport but will I be able to do that I wonder?

This unfortunately is the way forward a huge amount of people apply for passports for this purpose.only . People of all ages who have never been abroad and have no plans to do so now apply as a means of identification.
You will also need one for “ Voting “
The Tory Government got rid of the idea of ID Identify Cards . The Passport Office were ready to roll with this completely .

OurKid1 Wed 10-Apr-24 16:24:13

I haven't experienced that problem, but I wonder if those voter IDs would do the job ...

SueDoku Wed 10-Apr-24 16:19:27

Well, my GP uses Patient Access to enable me to order repeat prescriptions, book appointments etc. When I attempted to do this via the NHS App, I ploughed through all the login details only to get a message telling me that the app was unable to connect to my GP practice - and when I went in to ask what had happened, they 'hadn't got a clue'..! So I am unable to view test results etc.

4allweknow Wed 10-Apr-24 14:56:41

On turning 70 had to renew my driving license. At the time, the DVLA was undegoing upgrading, the only documentation acceptable online was a current passport. Of course mine had expired. Had to renew passport, at a cost, for a free driving license.

winterwhite Wed 10-Apr-24 14:37:22

The last round of opposition to ID cards was re the risk of over-zealous requirement to produce them. The nation didn’t want it to be mandatory to carry one at all times.

leeds22 Wed 10-Apr-24 14:13:22

I'm in favour of ID cards but doubt the ability of our civil service to set up the system and then run it efficiently.

RunaroundSue Wed 10-Apr-24 12:30:53

I do think people get mixed up with the NHS app and the Doctors surgery App.

Nannan2 Wed 10-Apr-24 12:27:31

I had both (licence only provisional) but it would not do it!- after many goes it linked me to my old doctors surgery so i still cant use to link to New G.p's surgery.its very annoying!

Milest0ne Wed 10-Apr-24 12:06:44

When we applied for extra heating payment due to using LPG we were initially turned down because LPG and other utilities are in my name, council tax in husbands name, bank account and home ownership in joint names. they wanted all the bills in one or joint names. Eventually common-sense prevailed.

rowyn Wed 10-Apr-24 11:57:12

Do you have a Bus pass - and if so, would that be acceptable?

Grantanow Wed 10-Apr-24 11:57:08

Pretty obviously the Tories under the Buffoon thought young voters would be less likely to vote for them so they made the young voter ID less flexible to reduce their voting opportunity. Shabby.

greenlady102 Wed 10-Apr-24 11:44:44

TinSoldier

^A bus pass will suffice as identification for voting purposes.^

Only for older people.

The Elections Act 2022 requires voters to show photo ID at UK Parliamentary elections, police and crime commissioner elections and at local elections in England. The act was criticised in Parliament for permitting as acceptable voter identification "an Older Person’s Bus Pass, an Oyster 60+ Card, a Freedom Pass", while not allowing 18+ student Oyster cards, national railcards, or student ID cards. An amendment in the House of Lords to list these as accepted forms of voter identification was rejected by Boris Johnson's second Conservative government. (Wiki)

Now, why night that have been?

this point was raised on the Laura Kuensberg program recently. Apparently the criteria for identification when getting an older person's bus pass etcetera are tighter than those for getting student oyster cards, national railcards or student ID. It has nothing to do with with age per se.

Cycorax Wed 10-Apr-24 11:37:02

ID cards could be issued at birth and contain useful information such as NHS number, NI number. It would be a massive undertaking, but worth it in the end. Much fairer than using Driving Licence or Passport.

icanhandthemback Wed 10-Apr-24 11:35:08

I had to buy a passport for my Mum as she had no means of ID and after we sold her house, we needed to invest her money. What a nightmare. So many accounts don't allow an LPA to open an account so she needed her own ID.

Nannashirlz Wed 10-Apr-24 11:28:18

If you ask at your Gp they will help you get up and running. Without photo id. I saw them help a lady other day who had same issue. I’ve been using it for years once you get the hang of it you will wonder how you managed without even my dentist has his own app. But Ive also got a id for train travel and bus id. I don’t have an issue carrying an id card in uk but I had to carry one when we were in military and if you got nothing to hide then you wouldn’t have a problem

TinSoldier Tue 09-Apr-24 10:44:37

A bus pass will suffice as identification for voting purposes.

Only for older people.

The Elections Act 2022 requires voters to show photo ID at UK Parliamentary elections, police and crime commissioner elections and at local elections in England. The act was criticised in Parliament for permitting as acceptable voter identification "an Older Person’s Bus Pass, an Oyster 60+ Card, a Freedom Pass", while not allowing 18+ student Oyster cards, national railcards, or student ID cards. An amendment in the House of Lords to list these as accepted forms of voter identification was rejected by Boris Johnson's second Conservative government. (Wiki)

Now, why night that have been?

annodomini Tue 09-Apr-24 10:30:58

A bus pass will suffice as identification for voting purposes. wo why not for NHS identification? I don't think this has been thought through. At one time, my credit card has a photograph though the bank eventually discontinued photo cards. Recently I unearthed my 83 year old wartime id card - not a lot of use even then as it was not a photo card. I certainly would not say no to the introduction of identity cards but what political party would put that on their manifesto?

maddyone Tue 09-Apr-24 09:21:12

Why can most countries in the EU manage it then?