tesco partner offers hassle

Dickens

^“The Tesco Clubcard price thing is a scam,” Twitter user @figureight captioned a photo of Oreos priced at 60p with a Clubcard and £1 without."^

"These always used to be 60p but now it’s a ‘special offer?"

(editorial from The Independent earlier this year)

Hmm...

How very dare they use a pic of me 🤬😄

I only use my vouchers to get money off the things I buy.

Allira that is correct, Waitrose don't give paper vouchers. They appear online once a week. You then select the two of your choice. When your My Waitrose card is scanned at the checkout the discount is applied.
I had chosen the discounts online, when they weren't applied, the person on the checkout said the only applied to an online shop.

Next time you ring customer service, after all the pre-recorded messages end you can hold and speak to a person

I will, thank you. Emailing was useless.

Allira that is correct, Waitrose don't give paper vouchers. They appear online once a week. You then select the two of your choice. When your My Waitrose card is scanned at the checkout the discount is applied. Next time you ring customer service, after all the pre-recorded messages end you can hold and speak to a person. That's what I did this morning, twice. This person will ask for your name, post code and first line of your address. Once you have explained that you are not receiving online vouchers the agent will look at your Waitrose account and be able to diagnose the problem. Hope this is helpful.

Simply select your offers in the My Waitrose hub online or in our app. They’ll be automatically applied when you scan your My Waitrose card at checkout.

The store said No.

Aldom

Allira I would recommend that you ring Waitrose Customer Service. They will quickly find out why you are not receiving money off vouchers. I am notified every Friday that new vouchers are available.
Their Customer Service is excellent. I had to ring them today and they sorted out the problem immediately.

I did but received no answer that made any sense. The store says vouchers are not issued any more and that online vouchers can't be printed and used in store.
Must contact them again.

I gave in with M&S ages ago.

Allira

Dickens

“The Tesco Clubcard price thing is a scam,” Twitter user @figureight captioned a photo of Oreos priced at 60p with a Clubcard and £1 without."

"These always used to be 60p but now it’s a ‘special offer?"

(editorial from The Independent earlier this year)

Hmm...

Everything's gone up, I suppose, and anyone without a Clubcard would pay £1

There's a consensus of feeling among the general public that supermarkets are ripping people off.

We understand that fuel and transport costs, animal feed, labour costs, etc, etc, have all had an impact, but some of the price increases are unbelievable...

“The scale of price hikes to some branded products at the supermarket over the last 12 months is barely believable and highlights the huge pressure faced by shoppers, especially families and those on low incomes."
(WHICH? Head of Food Policy - Aug 2023)

... and it certainly pays to be a member of supermarkets' loyalty schemes if you shop-around for your purchases, otherwise you will often be paying a much higher price for exercising that right.

OK, I'm just cynical and don't trust 'big-business'.

Ah.
Assumed it was just me who had trouble.
I didnt even try to do it myself. Cant remember why.
I went to the Customer Services desk and it took 2 assistants and 30 mins before they could get into it.

Allira I would recommend that you ring Waitrose Customer Service. They will quickly find out why you are not receiving money off vouchers. I am notified every Friday that new vouchers are available.
Their Customer Service is excellent. I had to ring them today and they sorted out the problem immediately.

Dickens

^“The Tesco Clubcard price thing is a scam,” Twitter user @figureight captioned a photo of Oreos priced at 60p with a Clubcard and £1 without."^

"These always used to be 60p but now it’s a ‘special offer?"

(editorial from The Independent earlier this year)

Hmm...

Everything's gone up, I suppose, and anyone without a Clubcard would pay £1

I can cope with Tesco vouchers but Waitrose and M&S loyalty cards are a complete mystery.

I used to get money-off vouchers from Waitrose and M&S but have never had any for years even though I do shop at both.

“The Tesco Clubcard price thing is a scam,” Twitter user @figureight captioned a photo of Oreos priced at 60p with a Clubcard and £1 without."

"These always used to be 60p but now it’s a ‘special offer?"

(editorial from The Independent earlier this year)

Hmm...

Alleuluia! I have spoken to a very nice lady who explained to me that there is far more benefit in 'banking' the vouches that in spending them to get money off your shop, which is what I have been doing for seven years!

Although I was still a bit confused about the £3 off a railcard offer because she said if I banked my vouchers it could be £18 off.

She basically said it was silly to use them to get money off groceries when they were worth far more if you used them for the partners offers.

So I am very grateful for this thread and hope to start 'banking' my vouchers from now on, and really wondering why no one ever told me this before!

I think the retail rationale behind the Nectar/Tesco Club cards, is as you say Dickens to procure the customer's loyalty. The annual turnover and profits of our larger supermarkets , particularly Tesco enables them to offer such sweetners I imagine. I probably won't stay that loyal to Sainsbury's now Aldi has arrived in my town. I shop between Sainsburys, Aldi and Waitrose anyway, the occasional thing coming from Marks. New to Aldi I think they offer excellent value on some of their lines and they are able to undercut their competitors by having fewer goods on offer, but I think that has not deterred the general public in flocking to them. Their rapid ascent has given the major chains a run for their money. I think I read somewhere Tesco has 40,000 products whilst Aldi will only have 2,000. I think it could be argued that the consumer is offered too much choice if a supermarket carries such an excessive number of items. .

In spite of the fact that my OH and I previously ran a small business, fairly successively, I don't have a 'business head' so am talking from a relatively ignorant POV.

... and this is what I question about vouchers and coupons - under any supermarket reward scheme, be it Clubcard or Nectar, or whatever.

Where does the money come from to support these schemes?

Supermarkets do not freely give you anything. If there were no such thing as rewards schemes, they would have to compete on price alone which would result, inevitably, in a race to the bottom for them.

Isn't that why these schemes were developed? To keep customers 'loyal' to the supermarket? To keep their market share? Otherwise, we'd just shop around.

Have we not already paid for these vouchers that give £10 / £15 off our groceries? Surely the cost of these is simply loaded onto the various goods the supermarket sells?

Are we not, in effect, simply paying-up-front, and then getting that same money back in the form of vouchers?

Anyone ?

I tried to get a Tesco Club Card whilst using that store, to cut a long story short, the access road to my usual Sainsburys was non accessible for a few months, gas works. So found myself shopping in Tesco for a while. Sometime in the dim and distant past I must have had one of their cards registered to an old address and phone number, would it allow me to change any of that online? Positively impossible umpteen goes Sometimes life's too short. Since that time road repaired and we now have a brand new and excellent Aldi in walking distance of Sainsbury's and Waitrose so the out of town Tesco I briefly used is history for me.

Marydoll

Does a coupon give money off an item and a voucher is like getting cash?

Yes, coupons are only valid for a short time and you have to buy a specific product, vouchers can be used to pay for either groceries or experiences and are valid for three years

I used some of ours two weeks ago for three free months of Disney + it was simple to do.

Here you go!

Does a coupon give money off an item and a voucher is like getting cash?

It said I had none. I think I will ring them today to get some clarity.

I tend to spend my coupons on groceries so maybe that's why?

What's the difference between a coupon and a voucher?

keepingquiet

I wish I knew how they worked! I've been shopping with my Clubcard for years but never used these vouchers- how do you get them? I feel I'm missing out somehow...

If you log on to your Tesco account, you will find them stored therethere. A few weeks ago, I found £32 worth of vouchers, I never knew I had!

Yes worth checking with the helpline. Some years ago, my husband and I joined our clubcards together. At that time we literally kept all our vouchers through the year, to buy all the christmas food and drink. I was not well , so my husband wen t to get all the christmas stuff , and fortunately was known by the local staff there. He went to pay with the vouchers and she said they had all been used. he adamantly said that none of them had been used as they had been collected in a drawer and never left the house. We lived in North Yorkshire and it was found that it had all been spent in Hertfordshire. The sneaky thief must have worked in tesco as they had removed my name and substituted another name and then spent the lot!! It was a major hassle at the time as I was worried someone had got into our bank details or whatever, but the tesco fraud people investigated and we were given the money back but it was a rotten thing to do.
Thank you all for your comments, and I will probably get in touch with the help line in the new year, for myself - to ask for their assistance in seeing I dont make a mess of it, but will also be asking them to look at the way it works - or doesnt work and suggest that they should make it as easy as shopping on line with them !(Not that I find that very easy either, time consuming!!)It has been good to have a moan about it and hear your responses. When you live on your own there is no one to come bank and share it with, good or bad. Happly Christmas to you all and may you get good value for your purchases!!

Years ago I bought some good quality crockery with mine which is still going strong.

Otherwise, I've just used them at Christmas for food.

Yes, I already said I use my clubcard everytime and Tesco is my local store so I use it a lot.

Thanks anyway- I may give them a ring if I've time tomorrow but maybe I just don't spend enough. I'm pretty frugal really and only get a few pounds worth of coupons every three months. I suppose you have to spend more to save more, which defeats the object really.

I've found the Tesco helpline very helpful. Ring them up and say you are a bit confused on how to get your vouchers and I am sure they will explain the procedure. Good luck.x