Thank you all for your advice and suggestions.
My door was not open just unlocked because my friend (87 years old) had just arrived and I was settling her in the lounge before returning to put my bar lock back on, that's when I met the carer!
My neighbour and I get on really well she is aware of everything that's going on, she has spoken to the agency, they assure her it won't happen again...
I must add my neighbour is not bed bound or seriously ill, the carers come to put and take off her elastic stockings, dish up her ready meal and wash up. She is 88 a little unsteady on her legs and just doesn't have the strength to deal with the stockings. Her opinion of the carers are 'they are as dull as bats'
I live in the South Wales valleys, 1200ft up a mountain and so far all of the carers have been Welsh.
I have noticed they all, without exception, walk across my drive head down keying something into their mobile phones.
Anyway I have spoken to a social worker who advises if I get no response from agency then I should contact the local coucil, I presume they license it.
So once again thank you all for advice and ideas.
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