Hi, Happy ( sunny ) Easter to you all.
My mum is receiving home care visits arranged by social security. The care agency is attempting to invoice us when they allege calls take longer than the designated time.
The original invoice was just dates visited and cost £. totalling £219.53 for January. Yesterday also received was a "proper" invoice and a document labelled as a contract. This has not been signed or dated and suggests effective from 1/1/19. No mention is made of charges to be raised.
Previous agencies have never raised an invoice; they either abandon my mother in a "safe" position or finish the task.
This particular agency has left at the end of their call time or finished the task.
Not being aware of these extra charges I did not record the attendance times, I have asked for copies of the log sheets for selected dates.
Has anyone else been charged for local authority arranged home care agency visits?
CEDRIC2 Fri 19-Apr-19 15:16:12
Countrylife Mon 22-Apr-19 08:35:28
Whitewavemark2 Mon 22-Apr-19 09:26:43
kittylester Mon 22-Apr-19 09:46:21
GracesGranMK3 Mon 22-Apr-19 10:22:48
CEDRIC2 Mon 29-Apr-19 16:22:03
Anja Mon 29-Apr-19 16:53:49