The care sector was already in great difficulty, in decline before the pandemic. The future is seen as 'care at home' (whatever that may be - if it's like 'care in the community' we're in deep trouble).
It is utterly shameful that people were sent from hospitals into care homes without testing. With the shortage of available (and adequate) PPE, it was a recipe for disaster.
Our government had a duty to protect vulnerable people in an emergency and it so clearly and obviously failed to do so.
Now, the attempted cover-up of death statistics is pretty much what we'd expect. With so many care homes, the day to day (especially nightly) neglect, economies and shortcomings are masked by a veneer of appearances, positive images, the after lunch 'happy hour' entertainments.
Visitors just don't see the anguish of dedicated staff, working long hours with maybe 15 minutes to wash, change, dress a person, the budgeting (penny pinching, corner cutting) the utter hopeless, helpless, depressed existence of the inmates.
As my mother said (in her 'luxury' BUPA home) 'What's the point of being washed, dressed, fed and tormented? It's not living!'