that's a good point.
often a big gap between front reception area and reality behind the scenes, esp at night.
as for clothes, it is so common that things are lost, or put in the wrong room.
many workers never even look at labels, let alone read them. i found this to be so when i pointed to the name labels. the blank reaction said it all.
more serious was the pointless conversation with the nurse whose main duty was medication, and who could not explain where some of the client's tablets had gone.
had been given correct dose, according to records, but number remaining in blister pack did not tally.
she simply repeated what client had been given, agreed how many had been handed in, and how many remained in pack.
no acknowledgement, let alone explanation, as to why the figures did not add up.
this was with the manager questioning her, who eventually gave up, met with the same response, parrot-like.
and that was meant to be one of the better establishments, part of a chain.
evening meal was curled up sandwich, made at lunch-time. mother's shame type white bread.
i found the more individual ones, bible verses on wall, someone playing a grand piano, real food served in the evening, better.
but the care quality commission criticised the latter for not having enough salt and pepper pots on tables.