I do not understand this, because Ageuk was the reason I am on this website.
We had a retired solicitor come to our house from Ageuk Durham, and he helped us fill in all the forms to get more money from DLA.
We are not unintelligent. Ken was an architect and I was a teacher, but we needed help to get all the financial help we could.
When Ken applied for DLA for care, we were told by DLA people that if they looked at his claim again, he could lose his mobility allowance as the rules had changed. This despite the fact that he now had cerebellar ataxia, and was always losing his balance and falling over.
Unfortunately, Ken only got this extra help for six months before he died, but it was a help.
I would not say that anything Ageuk does is perfect, but I cannot understand why you use this an an excuse not to give.