JudyJudy12 It usually takes a huge amount of perseverance to get a homeless person into accommodation as there are a great many steps along the way. Every single one of our clients are on the street because, for whatever reason, they've 'slipped through the net' and have no support system to help them get back into the system. It takes us months of dealing with bureaucratic processes that are not fit for purpose to get them the help they need.
Sometimes along the way we meet a person in a position of some authority where they can, and do, help to address systemic problems. today was one of those days and they are always a cause for celebration.
As an example: I have a client who does not possess a working phone. If he had one he would have limited opportunities to charge one and no money to put credit on one. He does not have a computer or tablet and if he did he would have the same problem. He is also computer-illiterate, he has never even turned one on. The problem he has is that the ONLY way he can get Universal Credit and then sustain a claim is by smartphone or computer. All official DWP communications are by text/email and to sustain a UC claim he must check his online 'journal' DAILY. So whenever we manage to get a claim through we do get a little bit excited.