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Charity Shops Making Donations Uncomfortable

(84 Posts)
Jane112 Thu 09-Jul-26 21:15:14

Anyone else find that some charity shops make you feel very uncomfortable about leaving in donations? I went to 2 charity shops today and was very deliberately ignored in both, in one 4 members of staff sat in a back room and stared at me but otherwise totally ignored me, the 3rd shop took the donations with no enthusiasm or gratitude. Last month a charity shop worker told me off for leaving stuff in the afternoon and not the morning. Honestly they make you feel like they're doing you a favour. I can understand that people abuse the system by dropping off rubbish but everything I donate is clean and in good order. I also understand that shops have limited space but a thank you and a polite refusal isn't that hard.

Grammaretto Sat 11-Jul-26 15:47:56

I find they rarely thank me and have been known to refuse outright.
I only leave donations on Tuesdays because I know the volunteers that day.

For ages I had to phone in advance or make an appointment beforehand. They have a lack of space apparently.
I complained and it improved slightly but it can be an emotional business parting with things. After DH died I sent my DSis home to England with my donations of his clothes.

As for books! I dared to ask at the Oxfam bookshop if they could collect! Definitely not but if I brought in a max of 20 a day to the shop they may take them.

I have sold books to a second hand bookshop and received a few hundred pounds so I think the volunteers' attitudes are counter productive.

foxie48 Sat 11-Jul-26 16:02:33

I went into my local charity shop this morning as I have a range of things ready to go but I asked for advice on what they were particularly looking for and what would be surplus ATM. The assistant was polite, gave me her thoughts but said although they didn't need clothing ATM if I bought it in they could send it to the warehouse or perhaps I could leave it for a week or so. She thanked me for asking and suggested when it might be a good time to drop things in. The shop was hot, they are volunteers and tbh generally I find people polite and helpful.

Mags17 Sat 11-Jul-26 16:20:07

I work in a charity shop and we always thank people for donations. We always say hello to everyone that comes into the shop and look forward to chatting with them. We get regulars that often come in to chat. I work on a Monday and we often get a lot of donations after the weekend and occasionally we have to stop accepting donations as the room to sort gets too full although we can send extra to the warehouse. I've worked here for 15 years and it's always been a welcoming, friendly place.

Musicgirl Sat 11-Jul-26 16:23:51

@cc, I think it is quite common for this to happen. Most of us like to think that our donations really good and that the shops will be grateful for them. However, the reality is that the shops are inundated with donations and cannot possibly sell everything that comes in. I make sure my clothing donations are washed and ironed if necessary and put other items into a bag especially for rags. However, I am aware that there is a possibility that not all my items will be considered right for this particular shop and that they might add them to rags or move them to another branch of their shops. This second option might be what has happened to some of your donations. As it is, any charity shop volunteer will tell you of the mountains of unsaleable, dirty rubbish that gets donated - some people have no shame. Also, unless there are designer items in a bag, if the items are from a smoker’s house and smell of smoke, they will pass them on to rags. Some years ago, a friend, who is a lovely kind person but who is a hoarder and lives in a very dirty house, gave me a bag of clothes to donate to my local charity shop. The clothes were crumpled and creased in a carrier bag and almost certainly dirty. A volunteer would have given no more than a passing glance before putting them in the rag bag. However, this particular lady was a high earning professional and the clothes were very good quality and wound fetch quite high prices so I washed and ironed them, much to the amazement of my then teenage daughter. I believe the shop was very pleased with that particular donation.

In a nearby town, there is an independent charity shop which sells books in aid of deaf and blind people. Most books are £2 for paperbacks and £3 for hardbacks, unless individually priced. The staff are very welcoming and always welcome donations, even bagfuls. I save my books l wish to donate until we make a visit to this town, as does my mother.

Musicgirl Sat 11-Jul-26 16:25:21

*would

sunglow12 Sat 11-Jul-26 16:29:55

That is very thoughtful of you and thank you on the behalf of everybody ! 👍😀

Romola Sat 11-Jul-26 16:30:20

What I have noticed in the last year or two is that the stock in charity shops locally is poor quality, very little I would want to buy.
Are people keeping good clothes longer? (I am).
Or are they selling them on Vinted? (Should I be doing?.
Either way, charity shops aren't what they were, I find.

Janetashbolt Sat 11-Jul-26 17:16:37

I used to donate tons to BHF, I went to their loading bay with several bags and the guy started sorting the contents into piles, I asked what the piles were, "Those to keep and sell" "Those to bin". Took my bags back. Go to Cancer UK now they actually say thank you. PS the gear I donate is all sellable, freshly washed no holes or buttons missing etc, I've worked in charity shop and know what they can sell

Maremia Sat 11-Jul-26 17:19:24

We are lucky to have a friendly Oxfam shop, with lovely staff, volunteers and Manager.
They take my donations, and help me rummage for dressing up costumes at certain times of the year.
I donate frequently, so it's always small bags. Perhaps that makes it easier for them to accept.

Maremia Sat 11-Jul-26 17:20:00

BlueBelle. 😟

Sadgrandma Sat 11-Jul-26 17:57:02

A friend of mine decided to volunteer at a charity shop when she retired but left when she realised that other volunteers were helping themselves to some of the good stuff and not paying.
I believe that, although most shops are staffed by volunteers, some of the staff are people who are having to do unpaid community work so don’t really want to be there. Maybe these are some of the people that OPs have encountered.
Having said that the charity shops that I donate to are always very pleased and I get regular letters telling me how much my items have raised. I always sign up for Gift Aid too. Most of our local shops will collect and Oxfam was very happy to collect a large number of old books.

Shel1951 Sat 11-Jul-26 18:13:16

Its volunteers and you can't tell the personality of them, I was one and some are just filling in time ,then others really want to support the cause the money goes to. Plus sometimes the bottom of the bag has things that shouldn't be donated either dirty underwear or broken items,but if you ask can you go through the bag it can offend, I once came across a pair of well handled rubber boob's , I didn't know what to price them so they went in the bin grin

Rocketstop2 Sat 11-Jul-26 18:15:16

Sago

When clearing out last year prior to our move, I went into a cancer charity shop, I explained I had a lot of bags and boxes, (a full Royal Doulton dinner service in one).

I asked if they could wedge the door open for me whilst I lugged it all in.
They said no as it would be draughty, 1 young man and two women watched as I carried the first lot in and didn’t even hold the door open.

I was livid so I took it all back and watched them open mouthed as I left.

I drove to Sue Ryder who directed me round the back to their loading area and got two volunteers to help me.

Brilliant ! I think I would have done the same, it's so rude .

Knittypamela Sat 11-Jul-26 18:39:59

I go to a particular shop in Northern Ireland where the volunteers accept all donations with gratitude. Find a good shop and stick to it.

petra Sat 11-Jul-26 18:40:21

mrsmeldrew

I am astonished at the prices charged for what is clearly a well worn second hand piece of clothing £10 plus for tops.

Some charities just don’t get it. We take whatever we can get.
We are lucky in that the powers that be don’t want anything to do with our shop as long as the money keeps rolling in
So us volunteers decide the price. If someone makes us a reasonable offer, we take it.

Warmglovesandsocks Sat 11-Jul-26 19:54:10

Jane112, That is exactly how I’m treated. I took in a bag full of good quality clothes. The girl who took them didn’t have English as her mother tongue. She didn’t say “thank you” just carried on about gift aid, so before I left I reminded her it is always good practice to say “thank you” to customers!

fluttERBY123 Sat 11-Jul-26 20:22:12

anglodoorstepcollections.co.uk/
Check these people out. Not Northern Ireland but everywhere else. You just need a doorstep I suppose. We have stacks of books about to be collected.

Esmay Sat 11-Jul-26 20:38:43

The charity shops in my area have been very gracious in receiving my donations-a staggering amount of small dresses .
I estimate at least a hundred of them mainly generated by one of my daughters.
But my paperbacks were refused.
Not having the physical strength to lug them in my grannie trolley on the bus -after giving away as many as I could-they went in the paper recycling bins.
Since then I've given away more clothes and some crockery.
I still have too much stuff.

Calendargirl Sat 11-Jul-26 20:44:56

fluttERBY123

anglodoorstepcollections.co.uk/
Check these people out. Not Northern Ireland but everywhere else. You just need a doorstep I suppose. We have stacks of books about to be collected.

No, not everywhere else.

Tenko Sat 11-Jul-26 20:56:44

I volunteer in a local charity shop and we take most things , except electricals and bedding unless it’s in its packaging. We rarely turn donations away unless our back room is too full. We also ask if donations can be brought it before 4.30 , because we like to leave the shop and back room clear for staff the following morning.
We always thank donors and knowledge them as we ask if they are gift aiders .
And I’ve never seen a staff member go through donations and dismissing stuff in front of the customer, that’s so offensive .
Someone up thread mentioned a decline in quality in charity shops and I must admit I’ve noticed now we rarely get high end high street like Hobbs, JigSaw and Mint Velvet . We get a lot of primark and supermarket clothing . So I’m assuming people are selling on vinted .
So to the OP not all charity shops and their staff are the same .

Audun Sat 11-Jul-26 21:04:16

Son took a brand new wedding suit , once worn, cleaned, with new white shirt and tie, to local charity shop, still in its suit bag, worth about £500, bored assistant took it, didn't open the bag, grunted, said nothing . a few weeks later son went back with something else, bag unopened , just left as he'd handed it in. He was upset, as it was his father's , who'd died not long after. However Chest Heart and Stroke are unfailinglykind and helpful., and appreciate donations.

foxie48 Sat 11-Jul-26 21:07:51

I paid £6.00 for a lovely top in Help the Aged last week. It goes beautifully with a pair of very expensive Italian trousers I bought the previous week from a little boutique. I've got lots of good value buys from charity shops.

sazz1 Sat 11-Jul-26 22:12:10

I looked in charity shops for some summer tops last week. They were all quite faded or well worn and priced at £7 or more. So I went on Ebay and bought some lovely ones there at £2.99 or less plus postage. This came to under the £7 the charity shops wanted and was delivered to my door. I think the prices are too high. Far better to sell 20 at £2 than 2 at £7.

Deedaa Sat 11-Jul-26 22:21:12

Our local charity shop is always very pleased to take in donations. I know that some items are sent to other branches, depending on demand. We also have a charity bookshop who are always grateful.

FranP Sun 12-Jul-26 00:15:48

25Avalon

A lot of charity shops are closing down so maybe that is why staff are feeling disgruntled.

Most are not "staff" but volunteers, working in often hot stuffy situations. Not sure they should be grateful. But in some shops acceptance of items is a management role as they manage the space, and so a volunteer sitting out the back may not be able to attend to you. In one of our shops, there is a notice telling people to deliver to the side door, bit it is often ignored as is the notice telling people they are full.

However, I found this from Sue Ryder who picked through what I offered and then handed me a gift aid form to sign, without even asking me if I was eligible. Part was a nearly new recliner that would have fetched a couple of hundred at very minimum. Plus quite a quantity very high end coats, hats and jackets, also nearly new. (Books, bedding, tea sets, cutlery) Then I got a letter thanking me for contributions which fetched £6!