Getting irritated with BT makes my nose bleed and I hope they recorded what I said.

Cancelled a direct debit to BT by mistake recently. Oh well, thought I, they'll write and send a new mandate so no worries. But today someone (Josephine with an Anerican accent) rang wanting security details blah blah.

I said: This is about the cancelled direct debit, isn't it?

She said: Yes, but we need security details.

I said: BT has the address associated with this number so they can send a new direct debit mandate.

She said: Yes, but BT needs, etc....

I said: No BT doesn't. BT has all the information it needs to send us a new mandate. This is a nuisance call.

She said: No it isn't, Madam.

I said: Yes, it is. You didn't need to call us. Just stick a direct debit mandate in the post.

End of call.

That wasn't all of it but you get the gist.

HUH!