We are in France at the moment and received an email from EDF the state electricity supplier asking us to contact them immediately as our last electricity direct debit had been returned by our bank, unpaid. Please cliquez ici immediatement. We were pretty sure it was a scam as the payment was shown on our bank statement, but the next meter reading is due around now with payment in early April.
Not feeling up to ringing EDF and have a phone conversation, we went down to the bank with bill, bank statement and laptop and showed the email. The bank manager was very helpful, checked everything online and said there had been no direct debit activation or refusal since the last bill we had received.
We have no difficulty dealing with these things in the UK but in another country with different law, company email conventions and adequate French but not enough to notice those usual scam telltails, garbled and ungrammatical language one feels much more vulnerable and we didn't want to return to England and then return to France 5 weeks later and find the electricity has been cut off because the bill hasn't been paid.