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Small Business Owners - phone scam

(4 Posts)
Eloethan Tue 09-Apr-13 09:56:56

york46 I think it's dreadful that innocent people are being made to pay.

gillybob I thought it might affect some people on GN. It's absolutely appalling that small businesses, through no fault of their own, can be held liable for this type of fraud. I hope someone will look at this again and makes some changes so that businesses are protected.

gillybob Tue 09-Apr-13 08:23:05

Thank you for bringing this to my attention Eloethan as a micro business a telephone bill of this size could close us down. Not sure what we can do about it though as these types of crimes are always one step ahead of the technology used to clean it up !

york46 Mon 08-Apr-13 21:12:08

This happened a couple of years ago to the company I worked for. Over a weekend when the premises were closed, starting Saturday lunchtime until late on Sunday night, hundreds of calls to premium rate numbers were made by someone who hacked into the telephone system - they even managed to override the block on premium rate numbers that was in place. As in the case above, the company was still forced to pay the telephone bill, even though the telephone company acknowledged that the phone lines had been fradulently used.

Eloethan Mon 08-Apr-13 17:37:09

I was listening to "You and Yours" this morning on Radio 4. A woman who owned a taxi firm had been scammed by people somehow hacking into the business's phone system via the internet and making loads of calls to Somalia (apparently, a "trojan" is inserted into the system which can be activated at any time - I don't understand the technicalities I'm afraid). It was said that this sort of scam is becoming more and more common (amounting to £1.2 bn. in the UK), particularly targeting small businesses and being activated at times when offices are less likely to be open (e.g. Bank Holidays).

Although it was accepted that her phones had been used fraudulently, she was still liable for the bill of £7,000.

They spoke to the Chief Executive of an organisation called TUFF (an anti-fraud organisation) who said that they can advise people on how to best reduce the risk of this type of fraud - mind you, I don't know if this organisation is just trying to get new business.

Anyway, I though anyone who runs a small business might like to know about this and look into it in a bit more detail to see if there are any ways of reducing the risk of being targeted in this way.