Give the check out assistant a medal and a promotion

That is just not fair bluebell! That is horrible.

Of course I think the checkout operator was human.I just think she has a job she is taking a wage for and so long as no company policy is contravened, she should do it.

I am shocked , for once we are in agreement , Blubell .

Basically there are those of us who think check out staff are human beings worthy of respect and then there are a few misguided souls who don't.

Even a work call doesn't have to be answered instantly. She could have been on the loo for all the caller knew.

And she could have called back a few minutes later when she got outside and was not doing an exchange with another human being.

Glaiket besom.

J0 you don't really believe that do you - she had time to go and complain anyway!!

Working people have busy lives these days. Perhaps they just don't have time for what we might think of as niceties. It might have been a work phone call.

bluebell (I hadn't read your post.)

They say it by rote in our local Asda - even if there's been no one ahead of you...

Ooh -J08, I'm crushed

I like it when they say " sorry to have you waiting "

The checkout girl who served me in Tesco yesterday deserves a medal.
I had vouchers worth about £12 but needed to spend £80 to redeem them so did my normal shop plus a few extras to reach the target. The girl at the checkout pointed out I was about £1.20 short and suggested a special offer in the dog food section for £2 as I had quite a few doggy items in my trolley.

The man in the queue next to me was huffing and puffing and 'Oh For God Sakesing' as I went off in search of the bargain.

As I left I heard her cheerfully say, 'So sorry to have kept you waiting, sir'

Brownie points for being so helpful

that grin was to maggiemaybe

If she'd been my daughter.......

Ah, got it now j08. The link wasn't working at work for some reason (neither was I - I was browsing Gransnet). I am ordering the recommended product online right now, whilst simultaneously eating, scratting, sneezing, picking and texting. I do hope no gransnetter is offended by my callous disregard while all this is going on.

yes.

I think the article said the rude woman is twenty-six. (testing my memory – I'll go and check now).

In the first decade of this century I spent a lot of time dealing with, visiting and sitting with various elderly relatives in hospitals all over the south east and I came to the conclusion that almost without exception British born and bred staff, regardless of ethnicity lacked the capacity to feel or empathy for or even care about how their patients were feeling or at times that they were even human. All the thoughtful care my family received came from medical staff born and raised in other countries. Not just developing nations but from countries like Germany and The Netherlands.

I think we as a generation have brought up our children to put themselves, their interests and their demands first and to walk over anyone who gets in their way.

This lady can only have been late 30s/early 40s. The fact that talking on her phone all the way through the till process meant treating the till operator as if she was a self checkout machine would never occur to her. She wanted to talk to the person on the phone and nobody should dare to interfere with what she wanted to do. The fact that she lacked so little insight into others that she thought this event was worth contacting the papers about expecting universal acclaim for her actions says it all.

'their' behaviour' not 'there'..

I do think that many people now are more self centred and do not think that there might be a need to consider how there behaviour may be making others feel.

If it becomes acceptable that we do not communicate face to face with people around us but OK to chat to people on phones I think it illustrates a sad erosion of traditional values.

As for the Apprentice style approach of 'as long as I get my money' I don't care.. perhaps that is why British businesses are all collapsing..they have forgotten it is actually all about people..not money!

I think people have.

Knee jerk. People haven' t thought it through.

Have you noticed how the customer who started this controversy has dropped completely out of sight? Opinion has been so solidly against her.

What are you recommending for my keyboard, j08? I hardly dare ask....

We have always had a rule that ringing phones are to be ignored at mealtimes and it's never been a problem for the family, but I have noticed more recently that when we have visitors dining with us and we ignore a ringing phone they are horrified. Asking them not to answer their own phones at the table usually elicits an incredulous response; think McEnroe and his, "You can not be serious" comment. I honestly believe that for some people there is a kind of Pavlovian response to a ringing phone.