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And the vote for the worst customer services goes to..........

(29 Posts)
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bikergran Wed 20-Nov-13 09:32:24

toys r us!

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Marelli Wed 20-Nov-13 08:24:21

And second on the list is:

PDSA Pet Insurance.

Having made a claim last year for Daisy the Cat, they didn't credit me the full amount due, as they interpreted 'not eating' as 'listlessness', even though medication was given for stomach infection by the vet. Repeated calls (waiting for ages in queue) and being passed on to this one and that one, then being told the 'right one' hmm to speak to was on days off, but would get back to me (No...), I gave up. I have changed to another provider, and have now been sent an email saying thank you for accepting Premium something-or-other as a method of collecting my direct debits for PDSA Pet Insurance...no, no, no!! angry

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NfkDumpling Wed 20-Nov-13 08:16:44

That must mean they believe their wardrobes are such good quality no one will complain so there's only one person employed in customer services!

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gillybob Wed 20-Nov-13 08:11:24

IKEA !

Cutting a very long story short. I have been trying to help sort a problem for my sister, with some faulty wardrobes purchased from IKEA. Telephoning customer services you are warned that you are in a queue and that your estimated wait will be 60 minutes ! I was in hold for 75 minutes before they eventually answered. My sister was on hold for 90! During my long wait I decided to email them with the problem and was greeted with a message saying "your query will be answered in an estimated 9 days" . Unbelievable.

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