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VAX Customer Service

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glammanana Tue 03-Dec-13 18:00:09

Pogs such a good service from them,we had same response from Lakeland about a Ramoska cooker that my neighbour purchased a new one delivered 3 days after notifying of breakdown,it's a pity all the other companies don't take notice and act in the same way.Well done Vax

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ninathenana Tue 03-Dec-13 17:19:23

DD has had the same response from them including the updated replacement. Definitely to be recommended.

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KatyK Tue 03-Dec-13 15:45:03

That's good to hear POGS. I am contemplating buying one of their hard floor cleaners, so am more inclined to do so now.

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POGS Tue 03-Dec-13 15:42:55

It is not very often you get 'good' customer service but I was so pleased with the manner and way Vax dealt with a problem I had, I thought it was worth mentioning for reference.

I bought a Vax cleaner from Argos with a 2 year warranty. It broke down 2 weeks ago, after being used for 19 months, I contacted Vax. I laughed when the customer service told me to switch it on and let her hear it running, over the phone. I did so and she said 'Yep, it sounds like the motor has gone'.

She asked me for the details of the sale and Vax would send me out a replacement. I didn't even need to return the appliance. Blimey I thought that was easy.

The replacement came today and not only was it obviously replaced I had an updated, more expensive model. Now that's what I like to see. smile

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