The fruits of complaining

I recently dealt with EON as to the amount of credit I had with them due to the amount I was paying by direct debit.
My direct debit has been at a rate taken from my former residence , where it was all electric and with the 2 previous winters the storage heaters built up the usage.
I rang them and was told they would reimburse my bank account with the figure I had told them to within 10 days.
And at the same time lower my DD from the previous figure I was paying, this after a pause with music the reply was yes to the figure, and also have received a letter to confirm it.
This was a EON -Age UK account.
Mick

Ana

A disappointed customer who feels badly treated and feel they have been given 'the brush off' can be bad publicity. Sometimes we give in too easily why should they get away with it? Best of luck Caz.

Recently stayed 2 nights in a Best Western in Aberdeen, having stayed there on 2 previous occasions. We were given what was probably the smallest double room I've ever been in. There were various other problems and on checking out stated my list of complaints. The receptionist noted them all and the outcome is that we have been offered a complementary 2 night stay with breakfast.

I also had complained to Santander about many things after having been with Alliance and Leicester for nearly 30 years and managed to negotiate compensation from them of £200. After receiving this the accounts were immediately closed!

It can pay to complain if you do it in a polite and structured way.

A few years ago our DC clubbed together to buy us a swish weekend hotel break. Our first choice in Suffolk contacted us the day before to say the person currently in our room had been taken ill and was too sick to be moved! The hotel break company very sulkily found us alternative accommodation at the Angel in Bury St Edmunds. On arrival they had no record of the booking but eventually the deputy manager sorted it and we were shown to a small pokey room at the back. Apparently this room was a luxury room. If the DC hadn't paid for it we probably wouldn't have complained - but we did - loudly! The manager appeared and we were moved - to a wonderful suite at the front of the hotel looking out on the Abbey!