Whatever's happened to customer service?

I fired off an email to their Head Office marking it for the attention of the Customer Service Manager and received and automated acknowledgement saying they are working on responding as soon as possible.

Newquay French shop assistants certainly are a law unto themselves and must undergo in-depth training to be as unpleasant as possible imo.

Courtesy costs nothing does it? No matter where or when but especially if you're working with the public. The manager needs to know what happened that's for sure.
We're off on holiday back to France soon and just can't wait to see their complete lack of customer service. It's just so entertaining-are they all sent to a special charm(less) school does anyone know?

What you will be finding now that assistants are not fully experienced in CS relating to these shops and supermarkets they are filling their workforce with work placement people who have to work 30wks in order to claim their ESA payments and they are not training the people properly in CS skills they can be surley in their attitude sometimes as they really don't want to be there, but that does not excuse any abrupt service in any way at all I would certainly complain as the manager will know who was the designated operator of that section at the time you where in store.

I sometimes wonder if staff in the Local shops of the big supermarkets don't get the same training as others. I've never noticed any bad service at the big Tescos, for example, but in our Local store they can barely be bothered to break off their chat about their nights out to take your cash. I've had bad experiences in Asdas of all sizes.

This will be the same Sainsburys who forces their checkout staff to take up everyone's time by asking me how I am and wishing me a pleasant evening!! And reprimands them if they fail to do so to every customer.
Priorities please, simple courtesy is fine.
Have a nice day!!

I absolutely loathe poor customer service and would definitely let the manager know about this member of staff!
I worked with the general public for almost thirty nine years and was never rude, or even short with anyone, no matter how ill, tired or angry I felt!
If people choose to work with Jo/Joe public they have to accept that 'the customer is always right' even when the customer is quite clearly wrong, not in the OP's case of course!
If I get exceptionally good service, I always comment, and if I get poor service, I let them know that too!
I always try to brighten the day of anyone who serves me, no matter the circumstance, the public can be very hard work, so if I can make serving me a pleasant experience, it might improve their day in a tiny way!

I now wish I had taken time to have a chat with the 'abused' customer in the car park and we both could have made a formal complaint. However, I fully intend to send a letter of complaint to their Customer Services Manager.

Reminds me of one time I was in Top Shop. Saw a jacket on the sale rail I liked but had no ticket on. I went up to two staff who were chatting and asked 'Are you serving?'. One of them pointed to a different member of staff and as I walked away I heard her mutter 'Serving? What does she think this is a bloody pub'. I must have been in a rush or a good mood or something, as unusually for me I didn't stride back there and give her a lesson on 'customer service'. Grrr.

I would definitely complain, unnecessary bad behaviour and should be reported.

Complain to the Manager, find Sainsbury'so fb page and write your complaint on there, email Head Office - it's easy to find Managing Director's email on Google. I agree, at least we can all be polite to each other.

You should certainly report that to the manager. My GD is doing part time work there during the holidays and she has been gently told off for not smiling enough.