I have just rung the National Trust to renew my membership. As is always the case the phone was answered by an automatic answering system welcoming my call and saying my call would be answered eventually.
What set my teeth on edge was the voice and tone. It was an unctious male voice, being friendly and chatty using informal chatty language, which continued while I waited - and it was so false. I knew it was just a recorded voice played to everybody not a friendly telephone operator talking to me on a one to one basis.
By the time I got through to the cool pleasant business like voice of the real person, I was close to resigning from the NT rather than renewing my membership.
M0nica Tue 17-Jan-17 15:19:13
NanaandGrampy Tue 17-Jan-17 16:18:05
M0nica Tue 17-Jan-17 16:57:02
cornergran Tue 17-Jan-17 17:22:20
Rigby46 Tue 17-Jan-17 17:32:26
KatyK Tue 17-Jan-17 17:40:36
Rigby46 Tue 17-Jan-17 17:59:07
M0nica Tue 17-Jan-17 18:04:20
Rigby46 Tue 17-Jan-17 18:17:05
KatyK Tue 17-Jan-17 18:33:20
M0nica Tue 17-Jan-17 19:24:55